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  1. rbergthold

    Solved CNAM not being displayed

    THAT WORKED!!!! :D thank you so much!!! such an easy fix... very much appreciated!!
  2. rbergthold

    Solved CNAM not being displayed

    <!-- Gateway / Provider Inbound Parameters --> <field name="ParameterIn" custom="" parameter="ToUserPart">$CalledNum</field> <field name="ParameterIn" custom="" parameter="FromUserPart">$CallerName</field> <field name="ParameterIn" custom=""...
  3. rbergthold

    Solved CNAM not being displayed

    i'm using a generic SIP trunk, as the ITSP is Clearfly. Can you show me where and exactly how I would adjust that? Do i need to adjust that in the TEMPLATE itself?
  4. rbergthold

    Solved CNAM not being displayed

    my gut tells me something is set WONKY in my CLID under options. any advise would be greatly appreciated! Thank you!
  5. rbergthold

    Solved CNAM not being displayed

    I am seeing CNAM "CONNECT TEL & C" in the From header; but it's not being passed to phones. I only see the CLID 4062488900 on the phones
  6. rbergthold

    Smokeball Integration via 3CX API from Rec Cactus

    i think i will just use the CRM template generator. cheaper and pretty straight forward. Thanks for the replies
  7. rbergthold

    Smokeball Integration via 3CX API from Rec Cactus

    Red Cactus aside then... has anybody integrated with Smokeball? It's a CRM that one of our law firm Clients is going to be using and I'd really like to be able to move them to a 3CX system from their old PBX.
  8. rbergthold

    Smokeball Integration via 3CX API from Rec Cactus

    I am looking to integrate Smokeball CRM with the 3CX via API provided by Red Cactus. I am looking for help in making sure it's done properly. Red Cactus offers both API and Plug-In connectivity with 3CX. I would like to use whichever is easiest to configure. My guess is that API configuration is...
  9. rbergthold

    3cx audio converter

    i will use audacity. but before they made the change on the audio converter, i was able to run about anything through there and it came out great. Also, there were fewer steps involved.
  10. rbergthold

    3cx audio converter

    I've always used the 3cx audio converter; but recently it's been converting the files that sound crisp & clear into static files where the speaker almost sounds as if they have a lisp.
  11. rbergthold

    Hold for Me

    i have a client that is looking for something that will keep their place in queue on an OUTBOUND call from their 8SC Pro. They, sometimes, have to call into government offices and get stuck on hold for extended periods of time. They are wondering if there is something we can integrate with the...
  12. rbergthold

    not seeing pop-up in Zoho

    edossantos_sipcaller, that was it! thanks so much! Also, thank you all for your suggestions. everything was helpful and pointed me in the right direction!
  13. rbergthold

    not seeing pop-up in Zoho

    i tried "OpenURL using Server Side CRM Integration" yesterday and it did not give me a popup. That's why i was asking about the "Open Contact in Supported CRM" option. Is there anything else i could look at?
  14. rbergthold

    not seeing pop-up in Zoho

    I've also Authorized it in the CRM
  15. rbergthold

    not seeing pop-up in Zoho

    I have. and CRM Test works fine:
  16. rbergthold

    not seeing pop-up in Zoho

    I've been troubleshooting why i'm not seeing popup in CRM. I think i found what needs to be corrected; but i'm not sure what to put in the two required fields. Can you help out?
    • rbergthold
    • Thread
    • zoho integration
    • Replies: 8
    • Forum: Zoho
  17. rbergthold

    v20 Update 7 - Remote Storage Partially Configured Banner

    I keep SFTP backups of everything, and it's worked great. a handful of clients do have access to pull recordings/reports. Would they be able to see the dashboard where, as far as I can see, seems to be the only place the banner is being displayed? Or, is it displayed in other places that they...
  18. rbergthold

    SmartAutomations.care

    Has anybody integrated with smartautomations.care? The people over their at that company want to integrate with our client's 3cx and be able to get call recoridngs programmatically, so they don't have to login as a user to pull reports for that.
    • rbergthold
    • Thread
    • integration with smartautomations.care
    • Replies: 1
    • Forum: Other
  19. rbergthold

    yealink devices stuck off-hook after being paged to

    looks like we may have discovered the issue. they have a RaspPi SBC and it got shoved into a "Comms" cabinet. It was over heating like crazy. They had one phone that was router phone capable. I set that up as a router phone and 10 of the devices are using that for their SBC now. The others are...
  20. rbergthold

    yealink devices stuck off-hook after being paged to

    i have a paging group set-up. there is a custom speed dial to the group. Phones are getting stuck off-hook after being paged to. Version 20.0 Update 6 (Build 724 Release)
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