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  1. Show all busy agents in wallboard statistics

    +1

  2. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    Hi Well, nope. When i do that i have this problem: https://www.3cx.com/community/threads/calls-timeout-if-no-agent-available.62224/ adding a "fake-agent" did not solve mentioned problem in that post.. therefor i have asked reseller, and they suggested to use *60 / *61 to avoid agents loggin...

  3. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    Hi, your answer sounds like a logical explanation, except according to our 3cx reseller this issue is solvable, but to get a solution we have to create ticket and pay. If no-one has a solution i just accept this and leave it. 3cx is not what we thought it would be. Too bad...

  4. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    i uploaded a WEBM (change extension TXT to WEBM) there you can see the behavior.... when a caller is in queue and agent(s) are on DnD in combination with status Available the polling does not stop until agent is busy (yellow) of logged out)

  5. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    Hi, Can anyone tell me what i did wrong in my queue settings? When our agents are on DnD (*61) AND status = Available we get these huge amounts of polls. Anyone has any experience with this and what i need to do to avoid these numbers?

  6. Migrate from Linux to Windows - restore 3cx backup from linux to windows

    We want to see our three queues apart from each other, also want to see current longest waiting etc and other information, like busy agents, etc. We are building a custom wallboard, also with our support chat queue and other internal information.

  7. Migrate from Linux to Windows - restore 3cx backup from linux to windows

    Thanks, missed that one. And there is no way to retrieve api like information (current queue / wallboard information) from a linux 3cx system?

  8. Migrate from Linux to Windows - restore 3cx backup from linux to windows

    Hi, We would like to create a wallboard. We want to show incoming calls and max waiting time on this wallboard. As far as i can see the API is only possible if 3CX is installed on Windows. Therefor we want to migrate the Linux system to the Windows system. Can anyone tell me if it is possible...

  9. Calls timeout if no agent available

    *bump*

  10. Calls timeout if no agent available

    Hi, Is there anyone from 3CX who can give an answer to this? We really need this to work as wanted.. To be honest, we would not have chosen 3CX if I knew this is not a default function. And yes, maybe i should have tested this properly. But i only tested it with availble agents and working...

  11. Calls timeout if no agent available

    I found this post, and i was wondering if/when this is possible in 3cx? https://www.3cx.com/community/threads/calls-hitting-timeout-instantly-if-no-agent-available.50788/ We have the same issue, our agent sometimes have to set to DoNotDisturb, but definitely will log back in within few...

  12. Calls timeout if no agent available

    Great suggestion, i will try this out, however this maybe has negative effects on my stats and reports. So it would be nice if there could be created an extra function which on which "if no agents logged in transfer call after XXX seconds" where XXX seconds has te be lower then the "timeout...

  13. Calls timeout if no agent available

    I found this post, and i was wondering if/when this is possible in 3cx? https://www.3cx.com/community/threads/calls-hitting-timeout-instantly-if-no-agent-available.50788/ We have the same issue, our agent sometimes have to set to DoNotDisturb, but definitely will log back in within few...

  14. Prompt recording not working

    By the way, PLAYING a prompt to an extensions also does not work. Also tested to all extensions.. not in DND and no activity log. Same issue.

  15. Prompt recording not working

    Does this occur regardless of the extension selected? >> Yes Have you looked at the activity log? >> Yes, nothing visible in log related to this issue Is the extension possibly set to DND or other that would prevent the call from being received normally? >> checked and doublechecked, all...

  16. Prompt recording not working

    Hi, When I try to record a new prompt I select my extension number and my extension is not ringing. Nothing happens anywhere.. After testing: no extensions ring when Record from extension. This worked before, and as far as I know, nothing changed. Does anyone know how i can fix this ...

  17. Setting up problems - Zendesk Plugin Server-side or Client-side - Also Difference and Functionality

    Done, is this clear enough as idea? https://www.3cx.com/community/threads/zendesk-app-to-pickup-hangup-transfer-hold-lookup-contact-etc.54713/ And is this also possible to build using the 3CX Call Control API? Not that i have the skills to look into it myself, but out of curiosity.

  18. Setting up problems - Zendesk Plugin Server-side or Client-side - Also Difference and Functionality

    Great informational answer, thank you for that. Much appreciated. This is actually an answer I can work with. Based on your explanation, maybe and probably we don't need the client version. The difference between the two where not clear to me, now it does, but there is one thing i don't yet...

  19. Setting up problems - Zendesk Plugin Server-side or Client-side - Also Difference and Functionality

    OKAY, API key username/password is allowed in our Zendesk account, and now: The server-side version is working properly. But not the client. In server-side config I needed in this case to place /token after username And as password i needen to enter the api-key. Yeah! 3CX is now looking up...

  20. Setting up problems - Zendesk Plugin Server-side or Client-side - Also Difference and Functionality

    Hi, We are currently working hard to integrate our new 3CX into our business. A very important part of this, is the integration with CRM Zendesk. Can you please tell me how I can integrate our CRM Zendesk when using SSO. Both server and client-side integrations require username and password...
    • RichardC
    • Thread
    • 3cx crm integration zendesk
    • Replies: 7
    • Forum: Zendesk
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