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  1. NikosT_3CX

    SMB Backup - Azure

    @PMCars put the PBX in Verbose mode, schedule the backup to be done 10 or 15 min after, make some test calls, then download the Support Info of the PBX and check the System Service Logs.
  2. NikosT_3CX

    3CX prompting users to enter a number to confirm we are not a robot for outbound calls

    @zahrd024 on the Options tab of the extensions, is the below setting enabled ?
  3. NikosT_3CX

    How to hide/change From:DisplayName for Inbound calls?

    @franciscoa if this comes on the From Display Info, this can not be re-written. This is something you can ask from your VoIP Provider not to send on the PBX. https://www.3cx.com/docs/cid-reformatting/ These rules will not rewrite the incoming “From:Display” value, i.e. if the call has been...
  4. NikosT_3CX

    v20.0.9 — call quality, tunnel drops, WebRTC, Teams→3CX presence

    @solitychit you can also try and use the " Call Quality Monitoring Tool " the PBX has : https://www.3cx.com/blog/docs/call-quality-tool/
  5. NikosT_3CX

    Issue during update to Version 20.0 Update 9

    @AdriaanDuToit as I can see the Database is not running. Can you try this first, then the Configuration Service and then SIP server, Management Console, Gateway and the rest ? Or you may reboot the machine as well and the services will start in order. Ensure its also full up to date on the OS level.
  6. NikosT_3CX

    v20.0.9 — call quality, tunnel drops, WebRTC, Teams→3CX presence

    @solitychit I would recommend opening a ticket to our support portal so we can check this with logs and wireshark in order to see what is happening. As a general rule though, the Web Client / PWA will use https port for the connection and will make stun requests to the PBX in order to define...
  7. NikosT_3CX

    Solved Issues with SMTP latest version

    @Mr F put your FQDN at the link below and see on what IP your FQDN resolves to : https://dns.google/ Then ensure 100% that the outbound traffic goes out from the IPv4. Now, the same applies with IPv6 ( if you have ) so ensure this please as well. Specifically if you have more than 1 IPv6 in 1...
  8. NikosT_3CX

    3CX SMTP server error, not able to send mails

    @delta-automat if you login to https://portal.3cx.com for this license key, do you see an FQDN assignt to it ? Because if the FQDN has been released due to the fact that the key has not been activated for very long time, then you will not be able to use 3cx SMTP and send emails.
  9. NikosT_3CX

    Solved Issues with SMTP latest version

    @Mr F do you have more than 1 public ip addresses in your network going out to the Internet ? If so, lets say on the PBX you have Publc ip 1.2.3.4 but you have 2 WAN IPs " 1.2.3.4 and also 5.6.7.8 ". Is your oubound traffic go out from public ip 1.2.3.4 or its going out from 5.6.7.8 ?
  10. NikosT_3CX

    Data Connectors

    @CharmQuark as I can see you have enabled CDR and also Recordings. Is Recordings mantadory ? Because if not, you may setup the CDR on the PBX side, select " Active Socket " and specify the ip of your server. After the termination of each call, the CDR will automatically be pushed to the CDR...
  11. NikosT_3CX

    Possible bug with user pics synced from M365

    @GWinchester are the 2 options below enabled ?
  12. NikosT_3CX

    Monitoring for Queue Attendance

    @JiPa yes this is correct. If the call comes in the CFD can check if the agents are logged in or not. You can also use this component " Set Extension Status " and if some extensions are in DND, you make them Available and loged into the Queue. Ensure of course below option is NOT enabled.
  13. NikosT_3CX

    Monitoring for Queue Attendance

    @JiPa you may also check the Get Queue Status compnent on the Call Flow Designer : https://www.3cx.com/docs/manual/cfd-components/#h.fkx9wii4cq27
  14. NikosT_3CX

    CopyFail Kernel Vulnerability (CVE-2026-31431)

    @Especialistas do you have Automatic Updates enabled on the PBXs ? We do not recommend manual updates.
  15. NikosT_3CX

    No audio on some computers when using 3CX Web Client outside the office

    As an aditional note, the destination ports the Web client is are the Audio ports of the PBX. The Web Client will first make a stun request towards the PBX and then when it gets its ports, it will send the audio to the PBX on the below ports. So, run the firewall checker in order to ensure 100%...
  16. NikosT_3CX

    Question Regarding Queue Call Decline and Timeout Tracking

    @primal_IT the extension that is setup as a Queue Supervisor and monitors the Queue calls from the Panel, can open the specific Queue and can see the agent statistics. As you may see from the sreenshot below, extension 100 declined the call 9 times. Also this can be seen in the Abandoned Queue...
  17. NikosT_3CX

    Call going to voicemail as soon as it is answered.

    @IRISIT does this happen on wifi and also 5G ? Also, what is the model of the iPhone, the installed iOS and the 3cx client version ? Are all rights ( like microphone ) enabled for the 3cx client ?
  18. NikosT_3CX

    Solved Hosted by 3CX - Location for UK Instances

    @SandyCPM if you select as Country UK and make the deloyment now, then the machine will be hosted in London DC, not in any other county of EU.
  19. NikosT_3CX

    Remote Storage not configured. Can I 3CX to Unifi UNAS?

    @TownTech by the time the machine is hosted by 3cx, open your machine to the Public ip of the PBX, and of course the appropriate ports. Otherwise the connection will always fail.
  20. NikosT_3CX

    Doubt about departmental roles

    @Alle CTEC of course an agent with User role can transfer calls but option " Call Operations " provide more rights. I would recommend moving the mouse to the " i " button next to the Call Operations, click it and as you see from the screenshot below these Rights provide more functionalities to...
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