Issue during update to Version 20.0 Update 9

[maxbas]

I have an installation at a customer site that is experiencing an issue: after updating to Version 20.0 Update 9, the “3CXCfgServ01” service no longer starts, while the 3CX PhoneSystem Nginx Server and 3CX PhoneSystem Database Server start normally.

I reinstalled the server and restored the backup; everything works, but if I try to perform the update again, it fails. I repeated the procedure twice with the same result.

It is possible to connect to the PC experiencing this issue if anyone from support would like to do so to understand the cause; the client is open to this possibility.

 

[NikosT_3CX]

@maxbas if you open CMD as Administrator and you type :

cd "C:\Program Files\3CX Phone System\Bin"

3CXSLDBServ.exe

What happens there, do you get any errros ?

Also ensure that the Windows machine is full up to date and not any windows redistributables are missing.

 

[maxbas]

@maxbas if you open CMD as Administrator and you type :

cd "C:\Program Files\3CX Phone System\Bin"

3CXSLDBServ.exe

What happens there, do you get any errros ?

Also ensure that the Windows machine is full up to date and not any windows redistributables are missing.

They're currently working as usual with the previous version of v20, version 20.0 Update 8 (Build 1121 Release). I'll run some tests this evening.

There's plenty of disk space, but I don't think it's an update issue because if it runs with "Update 8," I don't see why it shouldn't run with "Update 9." The device has been running for a couple of years and has never had any issues.

 

[KyriacosS_3CX]

Let me note that Update 9 is an Alpha release - we do encourage partners to install and test in labs or their own PBXs, but it should not be rolled out to customers without a very, very good reason. Glad to see you had an easy revert plan in place and your feedback will help ensure the stability of the final release.

 

[maxbas]

Let me note that Update 9 is an Alpha release - we do encourage partners to install and test in labs or their own PBXs, but it should not be rolled out to customers without a very, very good reason. Glad to see you had an easy revert plan in place and your feedback will help ensure the stability of the final release.

As he’s a very accommodating client, that’s why I brought the issue to your attention – precisely because it’s still in the Alpha version, you could take a look and see if it might occur in other installations. That is, if you’re interested, of course

 

[KyriacosS_3CX]

Definitely interested, simply making sure the point of the Alpha status is visible to anyone reading the thread.

 

[AdriaanDuToit]

Good day
not sure if it needs a new forum for it
I updated a server to build 9 today
, Windows machine , the services refuse to come back on , only media server and Nginx




Also having a issue manual starting it up

 

[NikosT_3CX]

@AdriaanDuToit as I can see the Database is not running.
Can you try this first, then the Configuration Service and then SIP server, Management Console, Gateway and the rest ?
Or you may reboot the machine as well and the services will start in order.
Ensure its also full up to date on the OS level.