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  1. Expected Behavior?

    So I have used the CFD to do a simple time based routing. Since we have to use Call Queue to run the VoiceApps, I have created a call queue that all inbound calls go through. Based on the time of day, the calls are routed to specific ring groups. However, in our event logs, I see a lot of...

  2. Some insight into CFD and help.

    Thanks @edossantos those were the documents I was looking at. I haven't gotten a chance to play with it yet, but I think this will do what I need it to do.

  3. Some insight into CFD and help.

    I have a client who would like to a call-center type of setup. Where a call comes in, their customers enter in their zip code and it checks the database and routes the call to the proper agent or to a call que/ring group/voicemail box. I was originally looking at doing this with a five digit...

  4. BLF template variables

    Tried that variation as well... Doesn't work. However, You did give me an idea... I just removed %%blflastname%% from that <label> </label> line and tried it. And sure enough it removed the lastname. It's odd that I can't pass %%blffirstname%% tho.

  5. BLF template variables

    Good Afternoon, We are looking at customizing our templates for the Yealink Sidecards. The problem is, the label line for each blf uses %%label%%, as seen below: {IF blf37} expansion_module.1.key.16.type = %%DKtype%% expansion_module.1.key.16.line = %%Line%% expansion_module.1.key.16.value =...

  6. V15.5, Update 4 BETA: Voicemail to text transcription, queue ringtones and more…

    Question/Suggestion... I like how you added the ability to change ring tones for the Queue, Could an option be made to allow you to choose the External and Internal ring tones as well? I know you have the "Configure default ringtone" (at least on the yealink template) but that only effects...

  7. Solved Unable to reach 3CX Updates server.

    @StefanW that solved the issue for me (NOT OP). Can you elaborate what the issue is? I have a few PBXs as well that seem to be having this issue.

  8. Keeping a BLF from showing an extension ringing?

    I've tried this with permissions, but haven't gotten any where. Is there a way to keep a BLF from showing when an extension is ringing or busy? I've tried groups and limiting presences, but this doesn't seem to affect BLFs on the phones (Yealinks). I can do speed dial, but since the icon is...

  9. After 15.5 update, Auto Switching of status no longers works

    Yes, it does auto-switch to available while in office hours (except when in break time) Yes the time on the server is correct.

  10. After 15.5 update, Auto Switching of status no longers works

    This is a follow-up to this post I have two dummy extensions that are switching between the times just fine. Everything seemed to be working until the v15.5 update. Now the extensions will not switch to "away" during break, but instead stay in the "DnD" mode. If I manually switch the extensions...

  11. Assistive Technology and 3CX

    So a few installs has come up with Assistive Tech phones. Such equipment as text phones, voice carryover phones, phones for hearing carryover, amplified phones, Braille phones, hands-free phones, and photo phones Does anybody have ideas on how to integrate these with 3CX. I believe we are...

  12. Gear Up. V15.5 BETA is Here and Available for a Test Drive

    Trying out the MoH Playlists. I get dead air. I know the files are correct, as they play normally if you load them up by themselves.

  13. In-depth Inbound Rules

    Huh.... I did not know we could setup mutiple hours. And the dummy extensions might work. I'll have to play around with that.

  14. In-depth Inbound Rules

    Yes it does. Thank you. So I think what I want to do will not work. Back to the drawing board!

  15. In-depth Inbound Rules

    So I am working on a fairly simple 3CX install. They have two DIDs that basically hit two different Ring Groups then defaults to a voicemail. Fairly simple. However, They would like between the hours of 8-9am for one DID to go to the second ring group and then fall back to the VM. From 9am-5pm...

  16. Presence for 3CX soft client using FQDN

    Just an update. I ended up backing up the config and reinstalling 3CX and it seemed to solve the issue. So... I have no idea.

  17. Presence for 3CX soft client using FQDN

    There is an internal DNS and does have the FQDN resolving to the internal IP. Here is the kicker that I should have included. Nmap scan of local IP shows all required ports open. Nmap scan of FQDN does not show required ports open. Nmap scan of FQDN from outside network shows required ports open.

  18. Presence for 3CX soft client using FQDN

    Long story short I have a very complicated network hosted firewall that is keeping presence from working. 3CX system Internal IP: 192.168.1.7 External IP : xxx.xxx.xx1.228 Test System: Internal IP: 192.168.1.224 External IPL xxx.xxx.xx1.224 Anything outside of the network can get presence...

  19. External calls

    Have you verified that you have the right format for the Sip Trunk? I know with my provider I had to use 11 digits. So for a 7 digit outbound route I had to add 1555 in the Prepend area of the box.
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