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  1. Outbound calls when in queue.

    Thanks again for the options, this customer wants to be able to make immediate outbound calls as they can be quite time sensitive. I have decided to give them the option to logout of the queue and reject the incoming call which will continue to ring on other agents. The only concern is if they...

  2. Outbound calls when in queue.

    Ok, I appriciate the update. Is it possible to create an outbound call without holding an existing call? For example, the agent has finished a call but dosent want to pickup a new call before making the outbound. Thanks.

  3. Outbound calls when in queue.

    Hello all,, I have a customer who currently setup with an incoming queue with several agents using Yealink T46U phones. On occasion the agents need to make outbound calls when there are calls in the queue. I have BLF Line buttons setup to allow this. I have installed the Microsoft Store 3CX...

  4. V20 release - Management Console

    I'm with you on that one. A bit clinical at the moment.....damn priorities :)

  5. V20 release - Management Console

    Appriciate the reply. Hopefully so. At the moment it seems like we are in limbo between the two which is understandable consideraing the massive ongoing changes.

  6. V20 release - Management Console

    Hello, With the upconing release of V20 will the existing Management console be completely retired? In my situation I have several tenants using a SIP provider which is no longer officially supported. In order to make changes to these tenant's SIP trunk I currently use the Management console...
    • DDITD
    • Thread
    • admin console management console sip trunk sip trunk configuration v20
    • Replies: 4
    • Forum: Phone System / PBX

  7. BLF to prepend number

    Ok, hopefully something that can be added in furure releases. Many thanks.

  8. BLF to prepend number

    Hi Dimitris, Thank you for the reply. So would it be fair to say my options are to instruct the user to manually prepend the prefix or use seperate extentions? Thanks

  9. BLF to prepend number

    Hello all, Is it possible to setup a BLF which will place a number sequence but not send immediately. I am attempting to setup BLF's which a customer can use as an outbound line in the traditional sense so they can use differnet outbound caller ID's. In essence, select a BLF which will...

  10. Router phone failure recovery.

    Hi John, Thank you for taking the time to reply. 1. Phones are Wifi capable but we make a point to use wired only. 2. Good point, this is a hypothetical situation and I am just trying to plan for the inevitable time in the future that one of the router phones is taken offline or fails. 3...

  11. Router phone failure recovery.

    Did the Router Phone have the same IP address as the Replaced Pi?

  12. Router phone failure recovery.

    Tested the scenario where one SBC goes offline. Temp fix - switch to STUN 1. In 3CX console I changed the provisioning method from SBC to STUN 2. Logged into each phone and removed the proxy address. 3. Rebooted phone and sucessfully registered with STUN Proper Solution 1. In 3CX console I...

  13. Router phone failure recovery.

    Hello all, I have just setup a new hosted customer. 2 x Yealink T53W Router phones with 4 normal phones behind each. Working seamless so far. If one of my router phones goes offline and assuming I cannot recover it quickly. What is the recommended course of action to get the disconnected 4...

  14. Internal callback

    Thank you Charles, I really appriciate the prompt reply.

  15. Internal callback

    Hello all, One of my customes has asked if possible to have a callback once a internal recipient becomes available. Eg. User A calls User B however User B is busy. User A drops the call and once User B is free User A automatically calls User B. Many thanks in advance.
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