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  1. Outbound Rule to Identify AUS and NZ numbers

    Hi All, We're trying to setup 2 SIP trunks on our system one will be used to call AUS clients and one to be used for NZ clients My question is, how 3CX best identify if we're calling an AUS number and route it to the AUS voip/sip trunk, and if we're calling a NZ number and route it to the NZ...

  2. 3CX Softphone won't provision v16

    Hi All, Just got a couple of new Lenovo T490s systems with Windows 10 Pro and installed 3CX Softphone (Windows) fine, but when I was about to provision them using the file on the Welcome to 3CX email by dragging the file into the app, nothing happens.. Anyone else had this issue and if...

  3. Implemented 3CX Management Console - More granular delegation rights

    +1 if Call Log can be removed from General Administration Settings, it would allow regular staffs to be able to do a quick search for all customer contacts, thanks

  4. Call History

    Was thinking more of the Call Log feature in Management Console where a phone number, customer name can be searched and will list the contacts made based on date filters. Unfortunately giving an admin access to a staff is not what we would like to do as much as possible and found the Call Log...

  5. CRM Integration, 3CX won't lookup data with v16 SQL entries

    Hi everyone, We had to reconfigure our SQL strings for v16 but apparently when a call comes in, and that the phone number is not yet known/added in the 3CX contacts, 3CX would not do a query using the SQL string setup in the CRM integration. Did a TEST using the Test button and here's the...

  6. Call History

    Hi everyone, Is there a way for the Call History in the Management Console to be available for everyone without giving them an Admin access? What we want to achieve is the ability of regular staffs to be able to check who the customer had interacted either inbound or outbound, just like the...

  7. Queue Email Notifications not Sent

    Hi All, I've enabled Queue Email Notifications for "Notify Queue Manager when a Queue call is lost" but we don't seem to be receiving any emails so far but the event logs shows that there were recent lost call events Would appreciate any insight on this Thanks,

  8. Identify talktime of two parties

    Hi All, Thanks for responding, I'm trying to look at for example on a single call.. how much talk time did the customer talked and how much talk time did the staff talked for the duration of the call. Regards,

  9. Identify talktime of two parties

    Hi All, Is there a way or a report that can be generated to measure the talktime of the caller/callee per call? or any recommendations on where/how we can achieve this? Thanks,

  10. Duplicate Entries in Phonebook / Contacts via ODBC

    Hi All, We've been having this issue for some time now, but not sure if it has been fixed yet, Anyone else having the same issue and any luck in resolving it? Thanks, Gabe

  11. Portech MV374 and 3CX v15.5

    Hi All, We're currently using a Portech MV374 GSM modem with 4 Sim cards that are configured to perform our Outbound calls.. Apparently we started encountering issues lately and wanted to recreate the gateways Apparently the said GSM modem is no longer listed as a supported GSM modem when...

  12. Implemented BLF on the webclient

    Although I think we will need a separate BLF function so we can sync back the BLF options in our Softphones to our DeskPhones (Ex. Yealink T4x phones)

  13. Longest Call Waiting

    Hi All, Can I ask where in the database I would be able to get the current Longest Call Waiting Thanks and Regards,

  14. Bridge and Remote Presence

    Hi Nick, Thanks for responding again, we run the Firewall Test on both 3CX PBX 1 and 2 and were showing fine, the https port (5001) which we used was also fine as we can access the 3CX management console using https://fqdn:5001 on both machines This has been really odd.. :( Thanks,

  15. Bridge and Remote Presence

    Hi Nick Thanks for responding! Both versions are on 3CX Pro as required by the Remote Presence to work Regards, Gabe

  16. Bridge and Remote Presence

    Hi @YiannisH_3CX / Nick, Just wanted to revive this thread and update you on things! We were able to get one of the Presence working... It's like PBX1 can't still see the Remote Presence of PBX2 but PBX2 can see the Presence of PBX1 Both PBX can call each other still So wondering what else...

  17. Switchboard shows stuck calls / doesn't update

    Thanks Stefan! didn't notice that final release was already deployed :) We've updated and will monitor the issue Thanks, Gabe

  18. Switchboard shows stuck calls / doesn't update

    Hi YiannisH, 15.5 was already released and in Beta state, don't want to apply it in our environment yet and waiting for the stable build but just wanted to check if you can confirm that the fix for this issue has been applied? Thanks,

  19. Switchboard shows stuck calls / doesn't update

    Thanks for the update YiannisH, hopefully it gets resolved by the next update

  20. Switchboard shows stuck calls / doesn't update

    Hi All, Has anyone experienced an issue with the Switchboard Not Updating or Showing calls that were like finished for hours ago? and only way to correct is to re-launch the 3CX windows app? Do you have any alternative/permanent fix? Thanks,
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