Call History

[GabrielVE]

Hi everyone,

Is there a way for the Call History in the Management Console to be available for everyone without giving them an Admin access? What we want to achieve is the ability of regular staffs to be able to check who the customer had interacted either inbound or outbound, just like the Call History in the Admin/Management console

Thanks,

 

[AWS2P]

Perhaps i'm wrong but this info is available only on MC and so needs admin access to be seen.

If it's for Qs calls you need this? if so you can schedule one or several reports to know details

 

[FS_Mathieu]

You can give access to the reports with extension rights, then the user can make his reports when he wants to.

 

[GabrielVE]

Was thinking more of the Call Log feature in Management Console where a phone number, customer name can be searched and will list the contacts made based on date filters. Unfortunately giving an admin access to a staff is not what we would like to do as much as possible and found the Call Log tied to the General Settings checkbox thus it exposes other settings when enabled

 

[JohnS_3CX]

Hi Gabriel,

Consider creating a dummy extension, and giving it the rights to create reports.
If they need to check something they can run a report.

As for the Call Log of the management console that is only available to administrators so it is not a good idea to do so.



Note for privacy reasons, they will have access to all call records

Also, if you have an external system that can read CDRs, you can create an integration that only logs incoming calls going to specific destinations and give them access through that. 3CX allows CDR generation so that is another way you can achieve your goal and without compromising privacy.