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  1. Voip trunks not resolving by DNS on 16.5

    IP works fine, nslookup resolves address correctly. I have tried to change 8.8.8.8 to 4.2.2.2 but the same result Also to check DNS in 3CX i have set IP is dynamic... and than 2nd error pop up: Stun servers can not be resolved Seems like 3CX nerver gets DNS reply back Update: Roll back to 16...

  2. Voip trunks not resolving by DNS on 16.5

    Dear All, After update to 3CX 16 update 5 version .612 Trunks stop registering with error - 3cx registration postponed until target's destination is resolved We also have applied Hotfix version .619 But the error remains the same (We did update as usual, also we are thinking to create a...

  3. task menu blinking during incoming call

    Dear Team, Have noticed, when you have many files open (so all open files fit in a task bar), during incoming call, taskbar start blinking

  4. 3CX App for Windows, Build 16.3.0.90

    Hello, https://www.3cx.com/blog/change-log/3cxphone-build-history/ 3CX App for Windows, Build 16.3.0.90, February 2020 Here on a link is 3CX softphone version 16.3.0.90 How ever all link i have downloaded go to version 3CX App for Windows, Build 16.0.1.81, March 2019 Any one has link to...

  5. Incoming rule (does not display caller ID number)

    Anyone has the same issue?

  6. Incoming rule (does not display caller ID number)

    Queue 8000, in report you can select it as extension 8000 (as queue is a virtual extension)

  7. Incoming rule (does not display caller ID number)

    Hello, the same I have changed from "advanced route" to "GC" now in caller id: :GC (@(Ln.10002@Trunk_to_SIP))

  8. Incoming rule (does not display caller ID number)

    Dear Team, Can you please advice, we use 1 ISP with 7 numbers. All reports are Good, until we do this: like 111111111 ,111111112, 1111111113 ... as an example We create incoming rule: if DID number 111111111 is called, please route to call queue: 8000. We nate this rule "advanced route" all...

  9. Anomalia in chiamata tra interni

    We have the same issue, this is also randomly and we did not post it. We have 16 U4

  10. 3CX very strange bug for incoming call

    Dear Support, We have also noticed 1 thing after update to 16 U4, but its random and can not catch the reason Client calls to our number Cline goes to queue and after goes to free agent conversation starts like: client: Hello i am john operator: Hello Clinet: i want to ...

  11. 3CX calls hang if internet goes down and up

    Dear All, 3CX 16 U4 We have noticed that, if person is talking(incoming call from queue) and internet goes down (2-5 sec) and up call hangs as active call Person can not receive calls, till i go to dashboard and, find that session and kill active call Please advise, if there are any options...

  12. FTP Issue with 16 update 4

    Dear All, Will try to describe whole situation we had. When very first time 3CX has implementing archiving, we try to use: a) Xlight FTP b) Filezilla FTP None of them worked! During upload there was an error, we tried every config possible but no luck we installed: Serv-u FTP Server 15, and...

  13. Solved TLS SIP Trunk

    Update, have managed to make it work Settings - Secure SIP/TLS I create a self signed certificate (on my side for 3CX, not sure why it does not work with out it) and put there... After trunk was registered

  14. Solved TLS SIP Trunk

    Dear All, Secure IP - Enabled SIP Trunk Options - transport Set to TLS Also uploaded certificate from ISP, but no luck

  15. Solved TLS SIP Trunk

    Dear All, We wanted to test TLS SIP Trunk, generally it works with a Zoiper as a standalone clinet We wanted to move number to 3CX and make a tests, but we receive No logs at all , no set request to registration How ever the same certificate works with Zoiper and we receive calls Note: We...

  16. V15.5 SP2 BUG: HOL Out of office IVR Disappeared

    in previews version, you could select in in a menu. now after update there is an extension selection, but no HOL in a list So you have to: 1) create a new digital receptions 2) Upload or select the same voice message 3) apply to SIP trunk out of office hours

  17. V15.5 SP2 BUG: Call log

    If you go to call log you can see a history but after update: after 00:00 time (start of a new day), call log is empty how ever, in dashboard it says: purge 15 call logs Even if you try to export 1 week history attachment comes empty

  18. V15.5 SP2 BUG: HOL Out of office IVR Disappeared

    Just was testing a new version, and mentioned that if you go to: 1) Sip Trunk 2) Edit 3) Out of office hours action HOL Out of office IVR Disappeared from selection

  19. Solved Call reports export only in CSV ? in 15.5 SP1

    Hello, Just noticed that after version update on 15.5 SP1, i can not export to excell, only PDF, HTML, CSV was other options removed ?

  20. Call recording logic and question

    So even is 300 has call recording disabled and 100 has enabled it will record anyway right? From one side this brakes logic. Lets say manager phone 300 must not be recorded... How can we proceed ?
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