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  1. Option for Digital Receptionist Question

    Great. Thank you for the responses.

  2. Option for Digital Receptionist Question

    Current Version: 15.5.5 Hello, We a Digital Receptionist prompt for incoming calls. The issue with this comes when the caller doesn't choose an option though. In the past, we had it set to repeat the prompts. Recently, we have it set to forward to a voicemail box after 10 seconds of...

  3. Setting up a Greeting/Message on an extension

    Hello, Our office is wanting to implement a dial in system to alert employees about weather alerts or delays. How management is expecting it to work is that they can change a voicemail recording or greeting message when there is inclement weather. So when the user dials into our 3cx number...
    • Cory P
    • Thread
    • 3cx alert system greetings soft phone suggestion unattended extension voicemail
    • Replies: 3
    • Forum: Phone System / PBX

  4. Whitelisting IP Addresses

    Hello, We are receiving steady streams of authentication failures from IP addresses around the internet and as they emerge we tend to block the IP or the IP range to prevent them from trying to access the 3CX system again, version 15.5.5. As we are becoming more aggressive in blocking the...
    • Cory P
    • Thread
    • authentication blacklist firewall ip address security whitelist
    • Replies: 1
    • Forum: Phone System / PBX

  5. Solved Provisioning Custom Template on Yealink Phone

    Hello and thank you for the responses. Editing the custom templates in the new version and saving them, then applying them did indeed work and allow for the custom template to be provisioned into the phone. We are aware of needing to update service packs as well. Thank you for the suggestion.

  6. Solved Provisioning Custom Template on Yealink Phone

    You are correct in the fact that this is the first time it is being done on the newer 15 version of 3CX

  7. Solved Provisioning Custom Template on Yealink Phone

    Hello, How can I get some of the phones to load a custom template we have? Whenever we attempt to add new Yealink phones, and select the custom template we have created, it continues to load the default and won't pull the custom one we have created. Shown in the screenshot, are a few of the...

  8. Webmeeting Access Issue/Concern

    Hello, Using 3cx Version 14, we have in the past been able to use Webmeeting and some users had access some users didn't. Well, recently, we went to delete a user and their extension from 3cx, but when we would try, the extension was still assigned a webmeeting account. We would then go to...

  9. SIP ID

    Awesome. Thank you. It's just crazy to me figuring out that you can ultimately just call an email address.

  10. Quick Distinguishing Question

    So, it is working to remove it now. I had to force reboot the phone for changes to be made and allow for it to reprovision I suppose. Either way, removing the SIP ID, and rebooting the phone seems to solve the problem with the phones being red vs black. Why it is causing them to turn 'red'...

  11. Quick Distinguishing Question

    Yeah. I've been referring to it within Extensions. In regards to 'Registration settings' I'm not 100% sure what you mean for as to what they match too. Below, when I open my extension, I see this red box and that is why I presume it to be the SIP ID and not a weak password. I even tested...

  12. Quick Distinguishing Question

    So currently, say extension 3566 is assigned SIP ID 3566. If I remove this, it breaks the connection to the handset and disconnects it from the system. I'm still doing some tinkering, but haven't been successful in making the extensions turning from red to black while attempting to remove the...

  13. SIP ID

    Is there a way to find an updated link to this as the link above is broken? Am interested in trying to understand this more. Thank you,

  14. Quick Distinguishing Question

    The extensions are manually configured. And it was a fresh install of Version 14, and is still Version 14. It seems to be caused by the SIP ID. When I have the SIP ID set to the same as my extension, then the user is red. When the SIP ID is removed, it reverts back to black. Every user who does...

  15. Quick Distinguishing Question

    Not in the 'Extension' tab. In the 'Phone' tab it does show firmware version and the User ID corresponds with their extension. But for example, with Extensions 3510 and 3511, one is red, one is black, but they are on the same firmware of 7.5.2b

  16. Quick Distinguishing Question

    Sorry, I figured it might have been a universal thing. Since I'm certain it doesn't distinguish between hard or soft phone, here is a screenshot of our extension page (blacking out basically personal info). Maybe this helps a bit more. Or let me know if more information may need to be provided...

  17. Quick Distinguishing Question

    Hello, So in our 3CX management console, under Extensions we have a list of all of the users and which extension that have assigned, and so on and so forth. But I have always been curious as to the meaning between the red extensions and the black extensions, such as 3511 shown below, and if...

  18. Extremely Large Log Files

    We have already changed logs from Verbose to Medium with retention of logs for 21 days. But if I was to kill all of the 3cx services, wouldn't that knock out the phone system for however long, which isn't very feasible for our situation at the company? I just wanted to see if there is a...

  19. Extremely Large Log Files

    Hello, In our C:\ProgramData\3CX\Instance1\Data\Logs repository on our Windows Server 2012 that hosts our 3CX server, there is a 3CXTunnel.log file that is 60GB in size. In 3CX management, it appears that logging was set to Verbose and to keep everything with previous employers, but now this...
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