Option for Digital Receptionist Question

[Cory P]

Current Version: 15.5.5

Hello,

We a Digital Receptionist prompt for incoming calls. The issue with this comes when the caller doesn't choose an option though.

In the past, we had it set to repeat the prompts.
Recently, we have it set to forward to a voicemail box after 10 seconds of inactivity.

Our sales and marketing team doesn't like this and wants to be able to do both.

They want to be able to have the Receptionist repeat the prompt twice after it ends, and then after that, transfer them to voicemail, or maybe transfer it to a hunt line.


The main question here: Can the Digital Receptionist be set to repeat multiple times before then switching to a different set option?

Thank you,

 

[leejor]

You can always send "no response" callers to a second IVR/second recording (I'm sorry, we have not had a response from you...please enter 1 for....), giving them more time, before timing out to voicemail, or even a third IVR if you felt that was necessary

 

[JohnS_3CX]

Hi Cory,

There is no option to do both, it's either/or. You can send it to a second IVR if you like as suggested above, or you can look into Call Flow Designer create a custom call flow. Try posting in the CFD section for this.

 

[Cory P]

Great. Thank you for the responses.