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  1. V14 On Hold Music "Line In"

    Your only option is to go back to V12.5 if you want to use the line in feature. The initial release of V14 does not have this ability. It might or might not return in SP1.

  2. V14

    This week i was at the 3CX deal in Miami. After attending the changes/cloud stuff I feel a lot better with v14. I understand why they had to pull parts of it "for the short period".... How they brought the cloud version and stand along version into one install is why a lot of it happened. By...

  3. Struggling with V14

    Yes you would add 911 there and then select the trunk to use. What this does it ensures the 911 is always at the top of the list on the outbound calling rules. And it allows you to setup a email alert for emergency numbers being dialed. So for example if extension 100 dialed 911 it would send a...

  4. V14

    Add to that list of removed features. Reports interface/Ability to grant users permissions to view reports. **Ability to view reports on demand. Reports now are required to be emailed out cant just view them. Its funny, 3CX does have a official change log...

  5. Send Voicemail as Email Attachment

    Do you know how to do a wireshark capture? If you could install wireshark and run a capture when trying to send a welcome email. That we we could see if there is some SMTP communication issue going on. If you could either PM me or attach the capture to the post.

  6. Silent Voicemails left by government agencies

    Are you very familiar with doing wireshark captures? I would be curious to see a wireshark capture from the 3CX system when the issue happens.

  7. v14 recordings access

    Completely agree with you.

  8. Dialing 9

    What model phones are you using with 3CX? When you dial a number do you have to hit the send key after dialing it or does it send right away after dialing? It is not as simple as just removing a check box depending on your current setup but it can surely be done. Also can you attached a screen...

  9. Yealink CP860 Conference Phone Template

    I've used the the IP 6000 and Snom MeetingPoint. Audio quality is comparable to those two units. Conference calling is much easier on the Yealink. Physical quality the Yealink is a bit cheaper made. The buttons are not as firm feeling as the polycom or snom but that is kind of expected when...

  10. Parked call drops after 30 seconds

    You didnt state but im guessing since you mentioned the router you are using SIP Trunking? I have seen this issue before and it was with a SIP ALG that was running on the firewall. Any chance you can run a wireshark capture on the phone system and post? That would show a SIP ALG if that is the...

  11. Connect POS on 3CX

    That is a credit card verification machine right? If so its not overly different then how a fax machine works with dialing into a outside system. You could look at using a Patton M-ATA. probably your cheapest option. http://www.3cx.com/docs/configure-fax-machine-with-3cx/ otherwise a little...

  12. VoIP Call Quality

    Just for kicks and giggles. I have attached a pic if your at all curious on how the call setup/flow with SIP trunking works. There are 2 elements. SIP and RTP SIP = Call setup RTP = Audio So in the pic you can see how all the RTP traffic has to go through the 3CX server. Since it is the...

  13. VoIP Call Quality

    Hey Keyspace, Got a couple questions for you in regards to this. I got probably hmm 30-40 systems out there behind watchguard so know that setup fairly good :) 1) have you done a wireshark capture or do you have any captures of a call that the quality was bad? If so can you PM me with the...

  14. Snom M700 dial Shared Park "SP1..."

    Hey guys, So looking for some ideas here. What i got is a customer who we have had all Yealink phones in the past. Yealink has under dial plain "Replace"feature which with there DECT phone we used. We has **1 replace SP1 / **2 replace SP2/ **3 replace SP3. That allowed the handsets to dial...

  15. Name listed twice on phone

    Hey! I take it from your question this is your first 3CX install? :) Using the default provisioning template that is how it displays "Lines". So those are your phones 2 outgoing lines. We change them from name to extension since no ones name is that short so it is always cutoff. In the template...

  16. cloud server to muitiple offices, recommendations

    As previously mentioned could you please provided details as to what the issues you face are? Ive done multiple deployments using the Sangoma SBC which in our case has been a life savior in regards to having audio processed locally, eliminating delay/echo issues. The catch with this is how is...

  17. Passing Alert-info from Carrier to Phone to set ring tone

    Hey guys, I haven't fully figured this one out yet if it is possible I am hoping it is. Ill explain the wanted end result and setup. So what we have is a Sangoma SBC between the SIP carrier and 3CX. 3CX is very limited on what it can do out of the the box in regards to distinctive ring tones...

  18. Call routing from VOIP provider. Catch all?

    Figured it out... Was kind of dumb. So all my previous DIDs i had been entering as *XXXxxxXXXX Well our incoming numbers were coming in with a +1 in the front so the * always allowed for the (+) When i tried the wildcard 1* it didn't work since there was a + sign in front of it so it didn't...

  19. Call routing from VOIP provider. Catch all?

    That would be the best option but nexvortex does not allow you to forward a DID to another DID on their system. Otherwise it would be possible to create a loop in there system. So we are stuck doing it by IP.

  20. Call routing from VOIP provider. Catch all?

    So have a customer with multiple locations. For this explanation we will keep it simple and just say they have 2 locations. They are using NexVortex which has a DR function to be able to send the SIP DID to multiple IPs if the main IP is down. Normally you would program the DIDs in the VOIP...
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