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  1. netcio

    3CX failed to establish a TCP connection to activate.3cx.com

    no, i haven't checked. I'll do that now thanks
  2. netcio

    3CX failed to establish a TCP connection to activate.3cx.com

    how do I get update 9 if I can't connect to their servers?
  3. netcio

    3CX failed to establish a TCP connection to activate.3cx.com

    Also, when I say 'nothing' has changed, I meant in the overall network infrastructure and ingress/egress rules from internet to 3CX box. We obviously HAVE changed(updated) the 3CX software as updates have been made available. Obviously we're still not running the version we installed 6 years...
  4. netcio

    3CX failed to establish a TCP connection to activate.3cx.com

    Sorry for late response, came down hard with flu on Thursday! So, by being two updates out, the system won't communicate? That's a new one! Thanks
  5. netcio

    3CX failed to establish a TCP connection to activate.3cx.com

    system has worked flawlessly for 6 years, nothing changed on our side. When I attempt to click refresh license key information I receive 'sorry you've been blocked You are unable to access 3cx.com' Page says resolution is to email the site owner and let them know I was blocked. The Cloudflare...
    • netcio
    • Thread
    • Replies: 8
    • Forum: 4SC
  6. netcio

    3cxPhone for Windows and focus

    On v12 3CXPhone for Windows, whenever a call comes into the users system, all focus is pulled into the softphone. My client is finding it very aggravating that it interrupts normal everyday typing, mouse movements, etc. Is there a way to remove the focus from the 3CXPhone so that this...
  7. netcio

    VERY FRUSTRATED AFTER UPGRADE TO V12!!!!!

    Different strokes for different folks. My client hates it. I'm trying to coax him into liking it, but there are definitely different nuances that may or may not be considered updates or enhancements. Microsoft thought Vista was an upgrade to XP, too! It all comes down to how someone uses it...
  8. netcio

    Upgrade to V12 lost Phone Configs

    To answer your question, I didn't think it was hurried as I was following instructions from 3CX email support. This email was sent to me on Tuesday 9/3: "Hi Jeff, Thanks for your email. There have been some changes in this area of V12. I suggest upgrading to V12 as soon as you have a chance...
  9. netcio

    Upgrade to V12 lost Phone Configs

    Rogue - TY! Obviously I didn't read the 'What's New in V12' as I was operating off a support ticket that gave me explicit instructions on upgrading from V11 to V12. They did NOT include all these little details that I might have needed. Also, when I upgraded from previous versions to V11, I did...
  10. netcio

    VERY FRUSTRATED AFTER UPGRADE TO V12!!!!!

    Thanks guys, so I went home last night (very late) and now this morning going to spend some time reviewing and learning. Decided not to go back to V11 as the physical IP phones work and they can still hand dial them to make calls. The owner was there with me last night and it was painful to have...
  11. netcio

    VERY FRUSTRATED AFTER UPGRADE TO V12!!!!!

    5 hours after what was supposed to be simple upgrade from V11 to V12, the owner here is thinking about making me revert back to V11 because nothing works as it did, and even though you'd expect some changes (for the better), unfortunately, it's not and my client needs his phones to operate his...
  12. netcio

    Upgrade to V12 lost Phone Configs

    So, sitting here in the clients office 3 hours after 3CX support told me to upgrade to V12 to 'fix' an issue we had with MyPhone and now I can't get into the GUI on each Yealink T28 phones. The user/pass is not working, even factory defaulted one phone and admin/admin is not working. Google foo...
  13. netcio

    Outgoing calls from remote phones - Forbidden

    Where do I check the INVITE and make the proper source adjustment inside the PBX? How do ensure the IP's are authenticated properly? Where is input for sip domain set? Thank you all for help in solving this. Jeff
  14. netcio

    Outgoing calls from remote phones - Forbidden

    I left the private IP's visible in the log, I only removed the public IP, where applicable. Have successfully run the firewall checker. Have not checked the IP blacklist, will do that as soon as I get back on system. Also have not tried at another location. Forbidden occurs with every #. I do...
  15. netcio

    Outgoing calls from remote phones - Forbidden

    Hi Leejor Thanks for the reply. I have enabled that function for each extension in the 3CX console. I'm using the actual IP address, I do have an A record setup, but have found that the IP is easier to use. Both remotes have registered in the 3CX and they both can initiate a call, even appears...
  16. netcio

    Outgoing calls from remote phones - Forbidden

    3CX V11 I'm having trouble calling out from remote phones. The # dials, then immediately produces Forbidden on the console. This does this with physical phones and the 3CXPhone for Windows which I installed to do some testing. Incoming calls connect, but the audio does not work. I think if I can...
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