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  1. Flowroute Outbound Call Declined or Server Internal Error

    Hello there, My clients both on Professional license are experiencing either error 603 or error 500 on all extensions when trying to dial out, my SMB Free clients are not complaining. Both error started April 10th, but I did not change anything on my end, both 3CX or Flowroute. I have an open...
    • DYHLYU
    • Thread
    • Replies: 1
    • Forum: US

  2. v20 Inbound SMS/Text Messages Not Received

    Hello Charles, Yes it was and issue with Flowroute, they posted this as an issue and are fixing it right now. Thanks all

  3. v20 Inbound SMS/Text Messages Not Received

    Hello there, I'm having the same issue as Heath stated. Flowroute + 3CX Pro. All my DIDs are receiving / sending SMS and I can see the log on Flowroute, but 3CX doesn't even show the logs. It's good up until Feburary 25th (today). I'm using 3CX hosted server.

  4. Fanvil X5U as Local Phone - SIP Register Failed

    Now I just switched this phone to be behind a SBC and also manually registered. Waiting to see how it goes.

  5. Fanvil X5U as Local Phone - SIP Register Failed

    Thank you both. I've finally obtained the device log while it's happening. Please see attached. I did check with my other locations, this lightning icon does not show up. Maybe that is the reason but I'm trying to figure out how to identify the cause.

  6. Fanvil X5U as Local Phone - SIP Register Failed

    Please see picture for error message. I'm getting this constantly, multiple times a day but it's completely random. Sometimes a few phone will go down, sometimes all, but the Web client / SBC + Grandstream HT802 has no problem at all. I checked the Event Log but couldn't find anything useful...

  7. Inbound Calls goes to Trunk Main DID ONLY

    Hello Steve, In V20 the Activity Log is not available, there's only the Event Log and it doesn't show the details.

  8. Inbound Calls goes to Trunk Main DID ONLY

    Hello Leejor, In V20 the Inbound Rule tab is gone and replaced by Call Handling. I cannot specify the incoming DIDs here but just to select from the Trunk's DIDs. After playing with it for a while it turns out I cannot add the DIDs for Flowroute's Trunk as the notification listed on the Trunk...

  9. Inbound Calls goes to Trunk Main DID ONLY

    Updates: Even setting the DIDs directly for users doesn't work. The default route seems to be overwriting everything. My goal is to have different DIDs going to different extensions. Thanks

  10. Inbound Calls goes to Trunk Main DID ONLY

    Hello, this started to happen after I upgraded to V20. I have a Trunk with Flowroute and 3 DIDs, routing to 3 different extensions. Now all DID will route only to the default destination of the main trunk. The Ring Group and Digital Receptionist doesn't seem to work for me. Please let me know...

  11. Solved Releasing FQDN For NFR Licenses

    Thank you very much, stopping the instance allowed me to see the disconnect function on the FQDN.

  12. Solved Releasing FQDN For NFR Licenses

    That is correct

  13. Solved Releasing FQDN For NFR Licenses

    With all due respect, the screenshot I took was from the 3CX customer portal, using the credentials of the owner of the key. The system was installed with the same email address as my partner account. Hope that helps in explaining the situation.

  14. Solved Releasing FQDN For NFR Licenses

    Hello there, As a partner I received 2 NFR licenses, I used the primary one for myself and I setup the secondary one for one of my client as a demo, only to find out I cannot change that after I secured the customer on their own FQDN. How can I release this FQDN and deploy the instance as...

  15. Flowroute CALL DISPLAY NAME stopped working

    Hello there, Trying to figure out the same thing too. Can you confirm if it's the Outbound Parameters - From : Display Name you set the Custom Field for? I tried to tweak this multiple times and it's on-and-off. Even when I set it to CallerDispName it doesn't always show the name of the user...
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