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  1. Ai function requests from client

    Is there any update regarding calling webhook feature on AI Receptionist? We are planning to use for our needs but agent is not useful without a proper endpoint data access and post call actions

  2. AI agent as a live translator

    I used Receptionist. It translates any language that we receive claims/requests in the world.

  3. AI agent as a live translator

    Hi. I have created an AI agent to help with live translation inside a call. I have attached the sample prompt. You can download and use in your instance. Basically, the setup is Human agent speaks only english but the caller can not speak English. The human agent starts a conference and calls...

  4. 3CX AI as first Level Support

    Hi @VoIPexpert Most of the guys were curious about how tou run a webhook when there is no API call webhook option in the settings of Aı agent at the moment. Did you just use prompting as instructions to populate webhook and made a request to endpoint? or did you transfer call a call script...

  5. Copy Agent Status history to another database

    I found a tricky solution and wanted to share. I created a scheduled report of the login history for yesterday and started scraping the CSV email attachment automatically every day when a new email arrives in my inbox every morning which is sent by 3CX. After scraping the data, I insert it as...

  6. 3CX Hosted - Change system update time

    I know automatic updates can not be disabled for our 3CX hosted. But the updates are being applied when our call centre is active and waiting for calls. Which is 10 PM in the evening. Can i change the update process be at 03 AM or 04 AM to be safer for the system? This update time is...

  7. Copy Agent Status history to another database

    Hi all! I am trying to copy the agent status history to another database, like Postgres. I will use this for my custom report purposes in our call centre. I already have the integration for copying the CDR output table every 15 minutes from 3CX to Postgres, but this integration does not have...

  8. PWA Add a call to an existing call when all parties are ready.

    As i understood from the announcements: Android, iOS, and Windows Softphone will have this feature. I hope PWA will have too, we only use PWA softphone :)

  9. PWA Add a call to an existing call when all parties are ready.

    Yes, this is exactly what I was asking for, and they released a beta for mobile apps. I hope there is a plan to add this feature to PWA softphone too.

  10. PWA Add a call to an existing call when all parties are ready.

    :oops: Thanks for the information. Just adding a call involves a lot of steps, which is not a useful solution, as agents wish.

  11. PWA Add a call to an existing call when all parties are ready.

    Hi! In PWA V20, i am trying to add another call to the existing call. My scenario is: I received an incoming call in my webclient and talking with customer. Then i will hold the customer and call another number and will talk with the third person and inform that i am about to join the call with...

  12. V20 U7 Final: 3CX System Management for Admins Gets Major Boost

    Another question related to the updates. I know automatic updates can not be disabled for our 3CX hosted. But the updates are being applied when our call centre is active and waiting for calls. which is 10 PM in the evening. Can the update process be changed to 03 AM or 04 AM to be safer for...

  13. 3CX broken after upgrading from V20 U6 to U7

    I have another issue after upgrading to U7. , hosted 3cx 24sc I have sip trunk registrations to other pbx system and time to time it starts to fail. Other pbx system says they do not have any network issues. What can be the issue from our side to fix this sip register and rtp issue? we can...

  14. PWA uses Windows default sound input, not the 3CX mic setting

    Hi. I have not installed the previous alpha updates. Should I update the previous alpha , beta , RC1 and RC2 versions one by one and then install RC3 finally to have this update for the microphone issue?

  15. PWA uses Windows default sound input, not the 3CX mic setting

    Hi! +1 @SteveITS The same issue here has caused many problems with our call centre. Agents use various headsets like Jabra and Plantronics, and everyone uses PWA. The mic selection in PWA does not switch to the headset mic during calls; it defaults to the internal microphone of the computer...

  16. How to apply a fix to remove local prefix 0 in the called number.

    Hi @ieejor , it is not an E164 issue but with the national digit zero after country code. I tried to figure out with outbound routes but i can not use one route to fix all destionation countries. It is also very hard to fix the data since there are thousands of it and wrond data still comes in...

  17. How to apply a fix to remove local prefix 0 in the called number.

    Hello! We are calling from at least 50 countries for our work, and some numbers are saved in the CRM with a leading zero after the country code, for example: 0044 0 1313 414 000. When we try to call in this format, it fails because the correct number must be dialled as 0044 1313 414 000 when...

  18. CDR 2.0 - Brings Better Reporting

    I already found the templates here : https://www.3cx.com/docs/aws-postgresql-configuration/ Super easy to import Grafana. Later I will try to use the same queries in power BI too.

  19. 3cx creates tickets in Zendesk after working hours

    My XML has different modifications so it may not work for you, but the XML from @artooro seems nice and you can use it directly.

  20. CDR 2.0 - Brings Better Reporting

    Is there any template for power BI or as just SQL for custom reports? 3CX creates the table itself and there are many columns in the created table. it seems hard to create custom reports , views from this table for beginners. CREATE TABLE information_schema.cdroutput ( cdr_id uuid NOT...
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