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  1. Renewal vs Uppgrade sim calls

    Hi, my renewal is expiring in a few days. If i'll uppgrade my license with another which has more simultanous calls, have i to pay also for the renewal?

  2. Change voice message when transfer (does not work for me)

    Hi Saqqara, we are on 15.5.1024. I will update as soon as possible! Thanks

  3. Change voice message when transfer (does not work for me)

    Hi, i have followed this thread https://www.3cx.com/community/threads/change-voice-message-when-transfer.44827/ but when i select the "Empty.wav" nothing happen! What's wrong?

  4. 3cx client partially working

    Hi, windows firewall and antivirus are disable on 3cx machine, all clients are on the same subnet. How can i check the htps port? Another trouble: Operators can't make call reports, report process starts but at the end, there isn't any new row in the page to download or view this new file

  5. 3cx client partially working

    This morning all our 3cx client are partially working. Interface is partially showing information, no Queue buttons, no call history, no team member.. I have done the last update for client (v15.5.7262.2) and for server (15.5up2), but without any resolution. Same situation for all 10 clients we...

  6. audio-in not good, audio-out good

    I have filtered a conversation, and as you can see there are a lot of malformed packets from 3cx ip to client ip, could it be useful? we need to solve this issue, can i open a ticket to the official support?

  7. audio-in not good, audio-out good

    Can you suggest me sometihing to try?

  8. audio-in not good, audio-out good

    Hi leejor, are you talking about a speed test on our hdsl? is the first test i make when the issue happen to exclude bandwith problem. But it is alsway at full speed.

  9. audio-in not good, audio-out good

    Hi iannisH_3CX, i have taken a log during the comunication issue. There are a lot of error with GVSP protocol (?) as you can see on the attachment below.

  10. audio-in not good, audio-out good

    no, our customer care is directly attached at the main switch. This issue is present from the beginning when 3cx was installed from our it partner, but this does not happen continuosly. I think wireshark could be useful to understand (dropped frames or something else) but i don't know what else...

  11. audio-in not good, audio-out good

    Hi YiannisH_3CX, what kind of information have i to search? filtering for a specific protocol or port or someting particular? I have seen there is a dedicated tab for voip calls, i will check there

  12. audio-in not good, audio-out good

    Hi, very often, when we receive a call our customers can hear us very well, but we can't hear them so good becouse the voice is intermitted. The same problem happen with two different trunk provider.and Internet connection is fine, and also 3cx internal server is not busy. What else can i check ?

  13. Hide number to external call

    Hi YiannisH_3CX, i will ask infos to my provider! Thanks

  14. Hide number to external call

    Hi, is it possible to hyde my trunk number when i do an external call?
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