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  1. Delaying Missed Call Emails

    Yes, that's what I have done now.

  2. Delaying Missed Call Emails

    I worked out another way. When they press option 1 for the call queue I instead sent them to another digital receptionist that says the prompt, then after 2 seconds when no option is pressed it redirects to the call queue.

  3. Delaying Missed Call Emails

    Looks like you have to allow at least 15 seconds after the message before I can transfer so can't do this now.

  4. Delaying Missed Call Emails

    Ok. Thanks. I'll try my method and see if it works.

  5. Delaying Missed Call Emails

    Hi We have this ticked, but if they hang up during the prompt we still get the email that the call was lost in the queue. We only want this email if they've no hung up and have been waiting in the queue for a bit.

  6. Delaying Missed Call Emails

    Hi We have an intro prompt that plays in a Call Queue once our customers press option 1. If someone hangs up while the prompt message is still playing we get a Missed Call email. We want to set it so we only get the missed call email if the prompt has finished and the customer is then in the...

  7. Unable to release FDQN

    Hi I am trying to reinstall 3CX using our own FQDN. This says I have to release the licence: https://www.3cx.com/docs/fqdn-management-allocation/ I do not have the option in my customer account. It flashes a message "You are not allowed to release this FQDN".

  8. Solved 3cx SBC for v15 set up instructions

    Worked perfectly. Thanks.

  9. Solved 3cx SBC for v15 set up instructions

    Ok. I will give it a go today. Thanks

  10. Solved 3cx SBC for v15 set up instructions

    Thanks. I've managed to get the SBC installed on the windows computer and entered all the details, secret key, etc. It's on the 3CX management portal I can't see where to add it there.

  11. Solved 3cx SBC for v15 set up instructions

    Anyone have the link for 3cx SBC for v15 set up instructions? The documentation I can find is all for v16 and upgrading is not an option at the moment. I don't have the "Add SBC" button on my SIP Trunks page.

  12. Solved v15 SBC download

    @complex1 That seems to be the correct one. Thanks.

  13. Solved v15 SBC download

    Hi Can someone provide me with the link for the SBC download for v13. The link to older versions on the following page doesn't work. https://www.3cx.com/docs/manual/

  14. Solved Where can I download the v15.5 Windows Client Download?

    Thanks. I managed to get it by sending myself the Welcome email through the management console in the end.

  15. Solved Where can I download the v15.5 Windows Client Download?

    Hi Where can I download the v15.5 Windows Client Download?

  16. 3CX SBC and Computer Reset

    Ok. Thanks for your help.

  17. 3CX SBC and Computer Reset

    Sorry, one last question. Will phone calls between extensions still be recorded if I use the SBC and the 3CX server is up?

  18. 3CX SBC and Computer Reset

    Ok. That's great. Thank you for your help. :)

  19. 3CX SBC and Computer Reset

    Hi With the SBC does the voice traffic travel through it, or does it just connect the phone to the 3CX server at a remote location then they talk to each other? For instance, if during a phone call the SBC computer shuts down or restarts would the phone call cut off, or is the phone connected...

  20. Solved Call Queue music not working after upgrade to v15.

    Converting it worked thanks.
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