Solved Call Queue music not working after upgrade to v15.

[User123]

Hi Everyone. Me again.

I've upgraded to v15 and now the call queue music is not working. When you call you just get silence before someone answers. It doesn't tell you your number in the queue.

Within the queue all the settings have come across. The music is still selected, and when I download and play it is the correct file. I have tried selecting a different file, then saving and then selecting the original but not luck.

Am I missing something obvious?

 

[User123]

 

[Saqqara]

As you upgraded from a previous version, I think you have to convert the wav files to a supported format

https://www.3cx.com/docs/converting-wav-file/

 

[User123]

That could be it. I'll give it a go. Thanks.

 

[User123]

Converting it worked thanks.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.