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  1. v15 / 15.5 Log out from queues not working

    Help says the following about [ ] Log out from queues checkbox under extension/forwarding: Logout from queues – Automatically logs the user out from queues. IMPORTANT - this will automatically log you out or in from the queue based on a presence change and effectively render the separate Login...

  2. Sending 603 Declined to Voicemail

    When a Polycom phone is ringing, one of the softkeys is "Reject". When pressed, this issues a "601/Declined" by default. The problem is that when this button is pressed the caller hears: "call forbidden by administrator". I would prefer that the caller gets transferred to voicemail. Is there a...

  3. Polycom IP 601 Provisioning Files Not Being Created By 3CX

    Apparently there's this new thing where these files are no longer generated, but rather sent on the fly over http. see: http://www.3cx.com/blog/docs/v15-findin ... ing-files/ Since my DHCP server doesn't like to put HTTP:// in the option 66 field this is a bit of a problem. :P But if you're...

  4. Polycom IP 601 Provisioning Files Not Being Created By 3CX

    Running 3CX 15.0.59381.0 on Windows. I added a Polycom IP 601 to our new 3CX installation and added it to an extension. I followed the instructions for downloading and copying over the firmware files (by the way the web admin "For info on how to provision this phone click here." links to the...

  5. Stripping CID Prefix From Transfers

    Hi, When calls come into various ring groups from our IVR they get pre-pended with a prefix. However when my phone rings and says "Sales: XXXXXX", there is no way to know if is: A.) the call is actively ringing the ring-group (and thus I can ignore it and let someone else take it) or B.)...

  6. Extensions_Custom.conf and Set(SIP_CODEC=...)

    If I edit extensions_additional.conf (obviously as a test, as changes are overwritten), and in section: [outrt-006-Toll-Free] add the line: exten => _1800NXXXXXX,n,Set(SIP_CODEC=g729) then outgoing calls on this SIP Trunk go out g729 without being transcoded. Resultant...

  7. Override DefaultExpiry

    I'm running Elastix 2.x I'm wondering if there's a way to override the "defaultexpiry" value in the General section of sip.cfg (Tools->"Asterisk SIP Settings" in FreePBX) for a single trunk registration? I have one Trunk where the ITSP wants me to use a value of 3600 for "defaultexpiry" which...

  8. Prevent g729 transcoding on outgoing calls

    Note: Running Elastix 2.0.3., and I have licensed g729 codec from Digium. :-) Using Polycom 601 phones that support g729 natively. My goal is the following: ulaw for extension->extension (works) ulaw for extension->voicemail (works) ulaw for extension -> PSTN FXO (works) ulaw for PSTN FXO ->...

  9. Simple Windows Desktop Client for FreePBX Queues

    I'm in charge of technology for a small non-profit organization that reaches out to youth. We have around 10 extensions and are getting started with running Elastix 1.6. Having a queue for incoming calls seems like a great idea since at any given moment only 2 or 3 people can be answering...
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