3cx integration with teams

  1. 3CX MS Teams Sync not working

    Hi all. Our 3CX Teams Sync is not working as the title suggests. Wodering if I share the SupportInfo logs with anyone you could have a look at the logs to see why? We are running version Version 20.0 Update 5 (Build 551 Release) and have enabled 2 way sync between 3CX > Teams and Teams > 3CX...
    • rickyhorne
    • Thread
    • 3cx integration with teams 3cx teams
    • Replies: 5
    • Forum: MS Teams
  2. Vitaliy R.

    Call not allowed in this location

    Hello GM, Hope all is well with you. I'm currently experiencing an issue with Teams integration. When I make an outbound call, I get "Call not allowed in this location" message in Teams. However, when I'm on a call with a Teams contact and want to make a conference call with any mobile or...
    • Vitaliy R.
    • Thread
    • 3cx integration with teams teams direct routing teams integration
    • Replies: 0
    • Forum: MS Teams

  3. Renew Teams SSL

    I am needing to renew a Teams SSL certificate shortly, and am wondering if I simply need to follow this guide: https://www.3cx.com/docs/microsoft-teams/#h.xl0g5kt2ly3o
    • Matt_AIT
    • Thread
    • 3cx integration with teams teams
    • Replies: 1
    • Forum: MS Teams

  4. Teams Presence to 365 - All day events not syncing

    Hi All! A customer is experiencing issues with team presence not syncing to 3cx if their presence was set by an All-day event. Short term events (like a 30 minute meeting) work fine. But if someone is out of the office all day, and create an all day event which changes their presence on teams...
  5. xcon2

    CRM Integration with Teams

    It would be nice if the customer have an active CRM integration and use teams that the call log is working and the popup in the CRM.
    • xcon2
    • Thread
    • 3cx integration with teams
    • Replies: 0
    • Forum: MS Teams

  6. Teams Inbound with 3CX integration

    Hi, I'm looking for some support with our 3CX integration with Teams as we aren't getting inbound calls to work properly. Issue: External inbound call to a user on Teams/3cx with a Teams number doesn't call through - Call Failed. No logs on 3cx despite turning on Verbose mode & restarting...
    • TWC
    • Thread
    • 3cx integration with teams breeze breeze connect teams
    • Replies: 0
    • Forum: MS Teams

  7. Solved Teams Presence Sync

    Hello, We updated to V20 Alpha and love the presence sync between teams and 3cx. There is an issue. Teams set the user as away after some inactivity. this automatically sets the 3cx status to away and as you may know while on away mode in 3cx, phones or apps do not ring. what is a workaround to...

  8. Call Recording on Teams

    How do I enable call recording on Teams? I can dial out using the Teams client (routed through 3CX), but the "Start Recording" option is greyed out. Is there a setting somewhere to enable this?
    • bigboy101
    • Thread
    • 3cx integration with teams record call teams direct routing teams integration
    • Replies: 1
    • Forum: MS Teams

  9. "Bug" introduced when linking new Microsoft 365 users

    Hello, We've been a user of the Microsoft 365 integration to Teams for about 1,5 years now and it's great. My usual workflow for onboarding new users was: - Make a copy of a template extension that has all the right settings - Assign this copy the right name and e-mail address (as per Microsoft...

  10. Set 3CX to Do Not Disturb while on Teams Call

    Hi everyone, we've been requested to find a way to set our 3CX clients to Do Not DIsturb when a call is being held over teams. To clarify the call is a random call and not a meeting. The meeting feature that sets your 3CX to DND is already implemented. Did anyone have any luck setting this for...
    • ictsys
    • Thread
    • 3cx integration with teams busy do not disturb
    • Replies: 5
    • Forum: MS Teams

  11. Teams Rooms with 3CX

    I have a few customers that want to deploy Teams Rooms, however, I am stuck at the dial-in/out part Does this warning mean that the intergration to Teams won't work for just a meeting room? It seams that 3CX just killed off Teams intergration due to MS constantly changing API's Is this not...

  12. Teams integration

    Hello, I want to configure Teams integration in 3CX for the first time. Microsoft 365 Integration is okay. I have an error with the certificate for *.tjc-group.com. This domain is valid on Office portal. Is there anyone who has done the Teams integration and has additional information to...
    • pleduc
    • Thread
    • 3cx integration with teams teams direct routing teams integration
    • Replies: 1
    • Forum: MS Teams

  13. Teams Integration E164 processing

    Hi, I have got team integration working really nicely and call quality is really good. Using self hosted with own domain. I had to disable E164 processing for Teams outbound calling otherwise call doesn't get through and I get this in the log 29/04/2022 11:05:27 - [Flow] Target endpoint for...
    • dniasoff
    • Thread
    • 3cx integration with teams teams direct routing teams integration
    • Replies: 1
    • Forum: MS Teams

  14. Dial plan settings for Teams integration

    I have been successful with the integration of our 3CX implementation and Teams for one trial user at this point. During the configuration process, you have to select a particular dial plan. We have selected "United States". Does this dial plan allow you to make calls to other countries? I...
    • dashbrook
    • Thread
    • 3cx integration with teams dial plan teams direct routing
    • Replies: 3
    • Forum: MS Teams
  15. Patrick_Frigon

    Solved Teams Direct Routing Fail to dialout or dial in

    Hi, We try to install teams Direct Routing from Hosted 3CX 18.0 Update 2 (Build 314)Version. - My sync Microsoft 365 was done - My certificate was succesful loaded - the synced With Ms 365+Teams was done from my user - My Ms Licences is M365 Buisness Voice without calling plan - i see the...
    • Patrick_Frigon
    • Thread
    • 3cx integration with teams teams direct routing teams integration
    • Replies: 33
    • Forum: MS Teams

  16. Solved Unable to dail outbound call from Teams Client

    Hello All I integrated team with 3cx Extension to extension call is working fine. But when i try calling out side organisation (UAE Local Number) its not going through (Getting error could not make call). Tried capturing packet from 3cx console but unable to get log. (I assume team is not...
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