Forum,
1. Does 3CX v18 or later provide an embedded softphone or dialer inside the Microsoft Teams client, without Direct Routing? If not, is it on the roadmap, and with what timeline?
2. If the only supported path is Direct Routing, what Microsoft licenses (Teams Phone Standard, Calling Plan) and SBC are required per user?
3. Can 3CX be configured so that Teams users have full call control (answer, hold, transfer) from within the Teams client?
Regards,
Rafael da Costa
1. Does 3CX v18 or later provide an embedded softphone or dialer inside the Microsoft Teams client, without Direct Routing? If not, is it on the roadmap, and with what timeline?
2. If the only supported path is Direct Routing, what Microsoft licenses (Teams Phone Standard, Calling Plan) and SBC are required per user?
3. Can 3CX be configured so that Teams users have full call control (answer, hold, transfer) from within the Teams client?
Regards,
Rafael da Costa
