agent

  1. Determine when no one is logged into the queue

    Hi there, 1. Is there any way for me to be notified somehow when the call queue has no one logged in? 2. Is there a way for me to place certain extensions in the queue no matter what, when their status is "available"? Thanks in advance, Rayno

  2. Solved Android - Call Queue Agents

    Hi all I am hoping that someone could advise on correct process. In my 'Call Queues' I have my Android extension displayeds as part of one of the agents for said Call Queue. I have to be missing something as the device refuses to ring on inbound call queues from digital receptionist. I can...
    • geedee
    • Thread
    • agent android call queue
    • Replies: 3
    • Forum: Android

  3. Pause queue member

    Hello, Currently 3CX Queue Agents has only two statuses - Logged In and Logged Off. Our customers often ask for Pause in Queue status to be able to set it for after call tasks or lunch time. The Pause status should be seen in Agent login reports as well. Thanks!
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