ai agent

  1. AI Customer Service Agent – Make the 10 Second Silence Timer Configurable

    We are testing the new AI Customer Service Agent in V20 Update 10 for first-line technical support. 3CX has confirmed that the current 10-second silence timer is fixed. I’d like to suggest making this timer configurable per AI Agent. Use case Our Customer Service Agent is being used for Level...
    • JamesSchubert
    • Thread
    • ai agent customer service silence timer v20 update 10
    • Replies: 0
    • Forum: Other

  2. V20 U10 AI Customer Service Agent is the 10 second silence timer configurable?

    We are testing the new AI Customer Service Agent in V20 Update 10 for first-line technical support and have found that the agent checks on the caller after 10 seconds of silence. Is this timer configurable, or is the 10-second value currently fixed in AI 1.6.10? Environment 3CX V20 Update 10 –...
    • JamesSchubert
    • Thread
    • ai agent customer service silence timer v20 update 10
    • Replies: 1
    • Forum: AI

  3. Change the hang up ending of an AI personnal agent

    Hi! I have a problem with my personnal agent who take customers informations for me to send me that in my emails. But I try to call it, and at the end of the call, the agent tell me I will send your informations in the team mail and then it hang up with me. Impossible to the agent to tell me...
    • itlycoon
    • Thread
    • ai agent
    • Replies: 1
    • Forum: AI

  4. Solved AI Receptionist – Automatic email sending with a summary of each call

    Hello, I would like to set up an AI receptionist for one of our clients during a holiday period. The goal is for the AI to answer all incoming calls, gather the necessary information from the caller (reason for the call, contact details, urgency level, etc.), and then automatically send an...
    • N-AGPRO
    • Thread
    • ai agent ai receptionist call completed call summary call transcript email notification
    • Replies: 5
    • Forum: AI
  5. TownTech

    AI Agents - Pricing about 100 calls a week?

    Is the cost of the AI Agents cost effective for about 100 calls a week, maybe 1 min on the phone? I hope it is cheaper then hiring a call center. Anyone have any ideas?
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