ai transcription

  1. 3CX AI-based call transcription is no longer working

    Hello, I am encountering some inexplicable behavior regarding 3CX AI call transcription. We hold an NFR license and use the 3CX AI call transcription feature. It previously worked for one of our clients but has stopped working, even though the settings remain correctly configured. Please note...
    • N-AGPRO
    • Thread
    • 3cx ai ai transcription call transcription
    • Replies: 5
    • Forum: AI
  2. pmterp

    3CX Transcription Misidentified Speaker

    Hello, I just saw a call summary that didn't make any sense, so I took a look at the transcription. I noticed that throughout the call, the transcription labels the speaker as the outside party instead of me. In the screenshot, where I've highlighted in yellow, I was speaking but the AI...
    • pmterp
    • Thread
    • ai transcription
    • Replies: 3
    • Forum: AI

  3. AI Transcription for 3CX WebMeetings

    Hello, One of our clients would like to know if it's possible to enable AI-powered transcription during 3CX video meetings. Do you know if there's a way to transcribe web meetings? Is this feature part of 3CX's planned roadmap?
    • N-AGPRO
    • Thread
    • 3cx webmeeting ai transcription webmeeting
    • Replies: 1
    • Forum: AI
  4. pmterp

    AI Transcription Setup - What am I missing?

    Hello, I've tried to turn on transcription on 2 different instances and neither of them are working. I feel like I'm missing something. Is there some other setting or checkbox that I'm overlooking? Instance 1 Ent/AI 8SC license running Version 20.0 Update 8 (Build 1078 Beta) Under Integrations...
    • pmterp
    • Thread
    • ai transcription transcription and summary
    • Replies: 6
    • Forum: AI
  5. pmterp

    [INFO] OpenAI Costs

    Would anyone be willing to share estimates of their OpenAI costs related to transcription and analysis? We're beginning to use it internally, but we serve a wide variety of clients (sizes and industries) and would love to be able to ballpark the estimates. I'll be happy to come back and share...
    • pmterp
    • Thread
    • ai cost ai costs ai summary ai transcription openai sentiment
    • Replies: 6
    • Forum: AI
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