Recording Transcription

[shaneOPTO]

Hi All.

We have the AI tier subscription and have followed the phone recording transcription configuration guide and everything is setup as instructed to use the "3CX transcription service (Cloud)" option. Departments and users have recording/transcription enabled. When we select all recordings and press transcribe, nothing happens and no transcription appears, even after waiting multiple days. When we click the row action, the transcribe button is visible and can be clicked but nothing happens, the "transcription" button is greyed out. Inspecting the network traffic on the request each item is showing "IsTranscribed": true,'.

Has anyone else had this issue and may know what I'm missing?

Kind Regards
Shane

 

[Evolute IT]

The recording transcription is not included with the 3CX Cloud Service. Only voicemail, and that's going away soon too. I recommend setting up OpenAI or Grok to get the full functionality. You can also setup your own Mac or NVIDIA GPU to run the service locally and get the full feature set.

There used to be an Enterprise+ edition which offered this, but it has since been discontinued.

 

[shaneOPTO]

Thanks for the reply mate. I do wonder what the purpose of the AI edition is if we need to do the AI side ourselves. They're marketing and help guides all suggest call transcription is included in the AI tier. I'm surprised they haven't been hit with deceptive marketing complaints.