announcement

  1. Play an announcement during outbound call

    Hello, I am using self-hosted 3CX version 20. I want to implement to Play an announcement when employee will calls to client. "Hello dear customer, reaching X company" etc. how can I reach this goal? Thanks.

  2. Disable "Music on Hold" during "anouncement play" for queue calls

    What i want to achieve is that when a call is comming in during opening times, the cal should placed in the queue. In case of holiday, break or office closed, the caler should hear an announcement. When a caller accesses the queue, i like to play different announcementin these situations: -...
  3. akjon RooSho

    Different announcements for break time and outside office hours

    Hi, Is it possible to set two different announcements for break time and outside office hours in 3CX inbound calls? All my inbound calls are currently routed to a queue. I was able to set outside office hours voice announcement by sending it to operator's voicemail. but I can't set a different...
  4. Gerard Kranendonk

    Request: Possibility of Answering Paging Announcement

    When employees of a company do not have a own desk and an incomming external call is for one of the employees they can use the paging feauture in 3CX to make an announcement to notify this employee he/she has to take this phone call. By placing this phone call first in shared parking he/she can...

  5. Change voicemail announcement for Group Mailbox (Queue, Ring Group)

    If you create a call queue or ring group, you are able to send callers to a specific group mailbox. Recorded messages will be sent by mail to all group members. Actually, there is no chance to change the announcement for these mailboxes! Callers hear the standard, not personalized system...
    • MichaelL
    • Thread
    • announcement call queue mailbox queue ringgroup
    • Replies: 39
    • Forum: Server

  6. Initial annoucement to caller ends up in busy queue

    Hi, We've set the max. number of callers in queue > 1 and enabled the "Announce queue position to caller" (every 60 seconds). Is it possible that when a caller first arrives in the queue and all agents are busy, they get a prompt that tells them all agents are occupied. What now happens is...
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