attended transfer

  1. Unable to do attended transfer from Yealink T54Ws on SBC

    Hi, We've got an issue with one of our clients where they are unable to do attended transfers from their Yealink SIP-T54W phones after upgrading to v20.0 Update 5 (Build 551). Attended transfers via the 3CX softphone work fine for the people affected but they would prefer to use their desk...
    • ML_digital
    • Thread
    • attended transfer t54w yealink
    • Replies: 6
    • Forum: Yealink
  2. Maurice Lefevere

    Call Forwarding Number

    Hello All, This might be a faily simple question but i can't find it... We have a customer that's complaining about the transfered number when forwarding a call (attended). On v18 when transfering the original caller party ID was sent. On v20 when transfering the number of the person who...

  3. Solved Attended transfer not working

    Recently updated 3CX [hosted] to version 20.2. Attended transfers are now behaving as blind. Anyone else seeing this issue? Recommendations?

  4. Solved Attended transfer not working as expected

    We have a problem with forwarding calls since the update to v20. If we transfer an external call via attended transfer, the call ends up in the parking position at the destination instead of the call being able to be continued directly. In v18 the forwarded conversations could be continued...

  5. CallerID for Attended Transfer in v20

    Hi All, After updating to v20, the caller ID for attended transfers are showing the extension that transferred the call rather than the external caller for our Cisco SPA514G phones. A few of our users have SnomD785 phones and for them the caller ID correctly updates to the external caller once...
    • shd
    • Thread
    • attended transfer caller id cisco spa514g v20
    • Replies: 1
    • Forum: Phone System / PBX

  6. Sound indicating completion of attended transfer

    Hello, We have a number of customers and users complaining about the lack of a transfer noise on completion of an attended transfer. Call comes in from customer to reception. Reception do an attended transfer and call the internal user, they say X person is on the phone do they want to take...
  7. chance-wmt

    Fanvil X4U Attended Transfer Bug

    Dear 3CX, Please fix this annoying error that has plagued our Yealink to Fanvil conversions. On our Yealinks, if the transferee hangs up the call gets transferred to the the recipient. On Fanvil's you must click transfer twice. This is an easy fix, looks as if 3CX forgot to enable "Attended...
    • chance-wmt
    • Thread
    • attended transfer bug configuration fanvil not working onhook transfer
    • Replies: 4
    • Forum: Fanvil
  8. chance-wmt

    Fanvil X4U not Blind Transfer on Onhook

    Fanvil X4U not Blind Transfer on Onhook, Option is enabled in the default supported template and latest firmware, and double checked by logging in, also enabled on phone for certain. Trans > BLF/EXT > Hangup. What it is doing is instead of transfering, it is hanging up and placing the original...
    • chance-wmt
    • Thread
    • attended transfer attented blind blind transfer onhook transfer unattented transfer
    • Replies: 9
    • Forum: Fanvil

  9. Solved Attended transfer with Fanvil X4G

    Hello, we bought about 30 new Fanvil x4g phones, autoprovisioned them and placed them by the users. Now we have problems with not replacing original CID after attended transfer to a Fanvil X4G. I have found the exactly same problem, but i does not solve my problems. This one ...
    • jpluimmm
    • Thread
    • 3cx attended transfer fanvil x4 no cid x4g
    • Replies: 7
    • Forum: Fanvil

  10. Attended Transfer not working in Windows Application

    We are running a local windows installation of 3cx using ver 16.0.5.612 and Yealink T29G sip phones. She originally had a T46 but I switched to a T29G during the troubleshooting just because I like the T29 better.. Our customer care staff really only use the windows app for watching their...
  11. support_alkivi

    Attented transfer on iOS not working with new version

    Hello All, Our 3CX version is : 16.0.619 Our iOS app is in French and is : 16.1.1 Since these versions, the iOS app can't do attended transfer. This is the scenario 1 - We receive a call 2 - We pick up 3 - We press Transfer button 4 - We choose Attended transfer (Transfert Supervisé in...
    • support_alkivi
    • Thread
    • attended transfer ios transfer call
    • Replies: 22
    • Forum: iOS

  12. CID not passed on attended transfer or conference to external numbers

    In our scenario, a customer call comes in and hits Agent A in the queue. That agent wants to then send the call to Agent B who is external to the organization. So Agent A then has the option to blind transfer, conference, or attended transfer the call to Agent B. In the case of blind transfer...

  13. Attended Transfer vs Conference Call

    In the contact/call center environment, these days an agent will introduce a caller to a 3rd party where all 3 parties are able to talk simultaneously. Sounds like a conference call right? Thing is, when an agent creates a conference call in 3CX, the call remains on my/your 3CX server. So...
    • GI-YD
    • Thread
    • attended transfer conference calls simultaneous calls
    • Replies: 0
    • Forum: Server

  14. Attended Transfer Issues - Fanvil X3S/X4

    Hi I have a strange issue with transfers of calls. When doing a blind transfer, the recipient phone gets the call and it appears as if the external party has rung them, however, when doing an attended transfer there is no notification to signal to the recipient that the transfer was successful...

  15. 3CXPhone API Attended Transfer

    Hi All, I know its me doing this wrong so hoping someone can give me some pointers. On my app i'm developing, I can successfully blind transfer a call. However what i need to do is an attended transfer and give options if answered. Looking through the API i can see 3 methods i think i should...
    • fluent
    • Thread
    • 3cxphoneapi attended attended transfer
    • Replies: 5
    • Forum: Other

  16. Solved Attended Transfer has stopped working

    I saw several other posts about this in the past but none involved the same problem. First, I am using the current version, have updated everything, confirmed that the phones are running the latest firmware. My phones are GrandStream GXP1630. They were working fine but last week, one of my...

  17. GrandStream Issues After 15.5 Update.

    Hey peeps! After updating, we’ve been encountering issues that seem to be affecting most(maybe all) of our GrandStream GXP2160s after updating to 15.5. All of our clients(companies) we manage have reported: 1.) Phones not auto answering when the handset is picked up ~33% of the time. 2.)...

  18. Caller dropped during Attended Transfer

    Hi, We're having some trouble on our reception when transferring calls At the moment, if we use Attended transfer, reception gets put through to the destination voicemail but the original caller gets dropped. If we use unattended transfer, the original caller is put through to voicemail. What...
  19. Andriy

    Solved Attended transfers treated as blind on Fanvil x3s and x6

    Hello! I am using Fanvil x3s and x6 phones with 3cx (cloud) Settings in provisioning are set to ATTENDED/CONSULTATIVE TRANSFER. I want to transfer calls as follows 1. Original caller talks to OfficeWorker1 2. OfficeWorker1 transfers a call and talks to OfficeWorker2 than OfficeWorker1 hangs...
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