aws

  1. 3CX System not working

    What do I have to do? Review your network access rules and ensure that you allow connectivity to activate.3cx.com. Outbound TCP:443 must be allowed to activate.3cx.com. Due to the nature of our service clusters, we cannot provide you with a fixed IP list. Ensure that you update your 3CX PBX by...

  2. 3cx - SNMP monitoring > or a way to show all unregistered extensions using SNMP (PRTG) monitoring

    Hi there, we have a 3CX instance hosted in AWS - EC2. Every so often all the extensions go offline. It's easily resolved by rebooting the instance (or sometimes the services). However we don't have a pro-active way of knowing when this happens. Is there a way we can monitor this and get an...

  3. Solved Machine is not reachable. Please check the internet connection and firewall settings of this network.

    Hello I have a free 3cx account, that is hosted in Amazon Chime. I have not been able to connect to my main page at 3cx, so I'm not sure if this is some error on my Amazon Server side or 3cx. Would anyone know how to solve or look into this?

  4. Solved Can't access management console on AWS (no FQDN)

    Like an idiot I decided to ditch my 3CX instance in AWS and start fresh hosting 3CX on-site, instead of just migrating 3CX. I already have my FQDN (my3cx.us) pointing towards the new installation, and now I'm trying to access the management console of my old 3CX instance hosted in AWS. I've...

  5. Solved Improving AWS Lightsail specs/instance

    Hello, Recently a 3CX client has increased the number of users dramatically recently and we're looking to move them to a better performing VM on AWS Lightsail. What is the easiest way to go about that? I see an article with AWS...
  6. Gilroy

    3CX XML Configuration using AWS EC2 Instance via Marketplace

    Hi Team, Hope you guys are well. I'm having a bit of trouble executing an XML file upon deploying a 3CX instance on AWS. Here's a bit more detail on what I have done. Visited the 3CX documentation regarding XML config. Downloaded the Sample XML Format and edited accordingly. Copied the...

  7. AWS vs Google Cloud Voice to Text Transcription Accuracy

    We are migrating from Cisco to 3CX. In our current Cisco UCCX call center scripting, calls to our main line would provide clients with an option to "Press 1 to speak the name of the staff member" you would like to talk to. The script would transfer the call to AWS Transcribe and the spoken...
  8. chance-wmt

    Solved How to SSH into AWS AMI Instance

    I have created a 3CX instance with Amazon Machine Image (AMI) on AWS. It did not ask to create an SSH password and was looking into seeing if someone has a way to login. We are using a micro instance and their is no "KVM" console access.
  9. DaleT

    Solved AWS Usage/Pricing

    I use 3CX for my personal business on Google. I am looking to potentially use 3CX at my day job and would like to get our executive teams a high-level idea of using 3CX on AWS. We would have about 20 users. With Google, I spend about $15 a month but that is for 2 users making calls. Would...

  10. Switching/scaling to a larger LightSail instance

    Hello, I am adding some extensions to my 3CX installation in Amazon LightSail. I suspect may need to scale up my instance for this to work. I assume the steps to a smooth transition to a larger instance are 1.shut down the instance 2.take a snapshot 3.detach the static IP 3.create a new...

  11. Solved 3CX Image on AWS GovCloud Marketplace

    Hi there - I will be deploying 3CX on AWS GovCloud but could not find the image on the marketplace. I saw it is available on regular AWS marketplace and it works right away. If I have to deploy it manually on AWS GovCloud using EC2, can someone share the process? Or should I just contacted 3CX...

  12. AWS Failover - Script

    Hi all, I am interested in the failover system provided by 3CX, we host in AWS and use custom FQDNs which would mean custom scripts would need to be completed in order for the failover for the DNS to update? We host our DNS in AWS Route 53. Has anyone else achieved this and if so please could...

  13. AWS Costs?

    Does anyone know what it costs to host your 3cx on Amazon AWS???

  14. Fresh install using PBX Express with AWS Lightsail not working 403 forbidden error

    Hello all, 3CX Version, - Latest version installed today July 9, 2020 Server OS, Debian (Installed thru PBX Express) Is the 3CX Server Hosted and where? AWS Lightsail Micro (1gb ram instance) IP Phone Make/Model/Firmware: N/A Provisioning Method: Local / VPN / STUN / SBC (FQDN provided by...

  15. Renewal of SSL Certificates on AWS

    I am trying to replace SSL certificates on AWS, however I am getting a permissions error. I am logging in as ec2-user and using the key file. I can see the user group is phonesystem but I am unsure of how to login as phonesystem to get the correct permissions to delete and upload the new CRT...

  16. AWS | Write Access to upload SSL Certificates

    Hi, I am trying to get write access to the 3CX library to replace the SSL certificate files (custom FQDN), however I am unable to write to any directory. I am using ec2-user as the username and the private key for the password when connecting via FileZilla. Please can someone let me know what...

  17. Unable to SSH / Make changes to 3CX

    Hi all, I tried to connect via FileZilla and I was able too, however I could not write onto the folders. I did some googling and ran this command sudo chown -R -v ec2-user /var/. It is hosted on AWS. Now, I can no longer access via SSH, FTP or make changes on 3CX including changing the email...

  18. Unable to access management console after AWS restarts

    Hi, my AWS restarted and it changes IP. Now, I am unable to access the management console and my phones are not working. In customer.3cx, I see that my FQDN points to what I believe is the old FQDN IP. Should I attempt to release this? What will happen if I do? Am I able to reassign this to a...

  19. PBX Express not asking for AWS region

    Hello ! I tried 3cx a bit on amazon lightsail with a trial key, took the pbx express, followed the doc, everything running really smooth whether it was deploying or setting up the extensions, groups etc. Now i want to deploy the production instance on AWS Ireland region an not lightsail...

  20. Migrating from Google Cloud to AWS

    Hi, We have a live 3CX instance running in Google Cloud. I would like to move it to AWS and wondered if this was possible by approaching it as follows. 1. Using PBXExpress create a new instance in AWS but using a different license key (I have a spare available which can use temporarily) and...
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