hello I'm having this weird issue where, while people are on their phone (their extension/ main line) a BLF that is configured on their phone starts to ring, the current call they're on they lose audio till the BLF line either is answered or stops ringing. Is this how the system is supposed to...
So I have situation where I need to put a shared account on a group of phones. I have successfully configured a custom template that adds account 2 correctly. I am trying to customize the template to add that line as Virtual Multi-Purpose Key 1 which would be button 3 on the left side of the...
Hi all,
After enabling a custom speed dial on one of the BLF settings of our Polycom IP560 (namely BLF Setting 3), our phones lockup every single night and we have to power-cycle them when we come in for the day. When we revert our changes, the phones experience no issues at all. I found an...