call centre

  1. jpskinner

    End of Call Feedback??

    I was wondering if it is possible for when a call centre finishes a call, and IVR will be played asking if they would like to leave feedback or not - and if so be presented with questions such as "How good was our service, 1 - 5" then they can press option 5 and an email will be sent out to the...

  2. 3CX Reference/Testimonial

    Hi All, My organisation has recently purchased 3CX Pro Edition as a VoIP solution and now we want to use it for our Customer Call Center. Would anyone/any organisations be able to provide me with their experience using 3CX for this purpose? Any input would be greatly appreciated. Kind...
    • Alex92
    • Thread
    • 3cx call center call centre customer reference testimonial voip
    • Replies: 0
    • Forum: Phone System / PBX

  3. Call tags/wrap up codes

    Dear 3CX community, My organisation is currently using 3CX (Pro Edition) as a VoIP solution for our offices and would like to use it to run our call centre as well. My question is - after an agent has answered a call from the queue, upon its completion, are they able to give a code/tag to...
    • Alex92
    • Thread
    • call center agent call center management call centre queue wrap-up
    • Replies: 1
    • Forum: Phone System / PBX
  4. Jan Enter

    3CX Client stopped responding - randomly

    After upgrading to version 15.5 all our call center agents all experiencing random freezes of the 3CX windows clients. In the middle of a conversation, the client just freezes and Windows brings the message that the 3CX Client stopped responding. They have to then restart the client. The call...
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