call queue

  1. akjon RooSho

    Call queue design

    Hi, I want the scenario like this. When any call comes via the trunk(inbound calls) the caller will listen an announcement saying “Your calls will be recorded for further evaluation” The calls will wait in a queue and the operator will pick up one by one. If within 20 seconds the operator fails...
  2. Kévin Paly

    Android - File d'attente: Erreur 408 - Poll expired

    Bonjour, Nous remarquons depuis un certain moment que les softphones (Android) ne répondent pas aux appels émis par la file d'attente 3CX de manière aléatoire. En effet il ne sonne pas même si un appel est en cours sur la file d'attente. La majorité des smartphones sont utilisées en 4G...
    • Kévin Paly
    • Thread
    • 408 request timeout/invite from local android call queue ghost calls softphone
    • Replies: 5
    • Forum: Android

  3. Distorted Prompt from Call Queue after forwarding from Digital Receptionist

    Imagine the following set-up: People call in to the number 0123456789 Inbound rules forwards this to the Digital Receptionist 111 111 plays the full intro prompt 'Welcome to ABC.com' which takes 5 seconds. 111 forwards to the Call Queue 211 (If no input within seconds: 1 is set to 'Connect to...
    • mftIT
    • Thread
    • call queue digital receptionist distortion forwarding prompts
    • Replies: 24
    • Forum: Phone System / PBX

  4. Solved Office Hours for Call Queue

    Hello everyone, Since we can only define office hours per PBX, SIP Trunk (Inbound Rules) or per extension, but not per Queue, I am trying to find an alternative approach to make this work for queues as well. Here is my scenario: 1. Incoming call from a trunk 2. Call goes to Digital...
  5. kinetix

    Call Queue Options for when Inbound Caller Presses Star "*"

    Right now, if I am a caller in a queue and I press "*" (Star), I bounce to the operator. We have recently had several larger clients ask if they can have options for this and to either disable the option all together, or to allow the destination if star press to be configured manually, rather...
    • kinetix
    • Thread
    • call queue call queues destination callers operator queue
    • Replies: 1
    • Forum: Server

  6. V16U3 - Linux - Queue Polling Hunt 3 Random

    We have a few monthly reports for our Tech Service Queue and it was brought to my attention that some things seemed odd. With people working remotely these days things were a bit off and most of the oddness was explained. I was still wondering about the data in our Queue Performance Overview...
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