call queue

  1. call queue voicemail greeting

    Hello everyone, I want to set up my call queues so that when someone calls us outside of our office hours, a greeting plays, letting them know. I find the option to set this up for my users individually, but not for my call queues. If I have to set up a dummy extension for this, how do I...
  2. qbitnetworking

    Yealink T43Us using wrong ringtone after switching to Ring Group

    Hi everyone, I recently switched a group of phones from using a Call Queue to using a Ring Group and now the ringtone is incorrect. After the switch, the phones started using Ring2 (double ring) instead of Ring1. I've tried reprovisioning the phones, switching to another ringtone and then...

  3. Call Queue Not Showing All Calls

    Hello Bit of an odd one. When calls go into a call queue only some calls show as being in that queue whereas some are only visible under "All". Has anyone seen this before?

  4. Call Queue under Panel on Web Client question

    As an admin, I would like to know if I'm able to see all the Call Queues I created to monitor who's logged in and who's not. Currently, I can only see three CQ listed under my web client "panel", and I wasn't even part of those CQ. The CQ that I was a part of is not listed there. Just FYI, I...
  5. kinetix

    Call Queue - Agent Duration On Individual Call

    Call Queue - Agent Duration On Individual Call We have recently been asked by mulitple clients to be able to send a notification to a Queue Manager if an Agent is on an Individual Call for more than a defined amount of time. For example, if a Customer Server Agent, Logged into the Customer...
    • kinetix
    • Thread
    • call queue email notification notificaition queue manager
    • Replies: 0
    • Forum: Server

  6. Switching off / Closing Queue on the Weekend

    Hi, Is there a way/workaround to close/switch off a queue over the weekend? Thanks!

  7. 3CX Call Queues

    Hello, we´ve been using 3CX selfhosted on google cloud for several years now. 18.0 Update 5 (Build 418)Version, PBX Status "all green" We only use Android/iPhone-App based clients and call queues for sales and support teams. However the system has become ever more unreliable each year - to the...
    • Stefan_TC2
    • Thread
    • app not ringing call queue incoming calls not ringing missed calls
    • Replies: 5
    • Forum: Android

  8. Call Queue Working, But not when assigned to Inbound Rule

    Hi guys, we just recently upgraded to latest 3cx version 18.0 Update 5 (Build 418). Unfortunately, we're having issues with call forwarding from inbound rules to mobile. Kindly see call logs below. Call log when calling call queue directly. Call is redirected to mobile as intended. (Successful)...

  9. Block agent from loging out to Call Queues

    Hi everyone, Is it possible to avoid agents from loging out to Call Queues? I would like that only managers could login/logout agents to a call queue and avoid agents to login/logout themselves. Thanks for your help!

  10. How To Disable Queue Voicemail

    3CX Version - 18.0.3.461 (Build 461) Server OS - Debian 10 / ESXI VM Is the 3CX Server Hosted and where? - OnPrem ESXI VM IP Phone Make/Model/Firmware version - NA Provisioning Method: - Local Trunk Provider or VoIP Gateway Make/Model - Net2Phone, Twilio, HTC Has the Firewall Checker passed: -...

  11. 3CX Sim Calls - Call center setup

    Hi All, I need your assistance and guidance in understanding the number of sim calls for a 3CX setup. We have a requirement of setting up 100 call center agents plus 150 internal users and the call center will be working 24/7 with at least 100 active call center agents at all times. Requirement...
    • MAhmed
    • Thread
    • 3cx call center call queue maximum license perpetaul licenses queue sim calls subscription
    • Replies: 2
    • Forum: Phone System / PBX

  12. Annoying beep sound during call transfers IVR

    I have created a new flow in 3CX. But I came across "issue" that I can't seem to fix. The Call Routing (CR) is a sequence of IVR and Call Queue's (CQ). But when a call is forwarded from the IVR to a CQ, you will hear an annoying “Beep” tone and vice versa from CQ to IVR. From IVR to IVR there...

  13. Incoming calls in a queue are terminated

    We have a hosted 3CX 18 installed on Debian wit the latest updates (server - 18.0 (Build 461), windows app client 18.8.508). It is configured with one sip trunk and 1 Call Queue. In 90% of incoming calls we are facing with issue of dropping queued call after 20-th seconds with the next logs...

  14. Solved Global MOH Question

    Hi Internets, We have some 30 different departments - each with it's own Call Queue. If I upload a custom MOH file to SETTINGS >> MUSIC ON HOLD - will this custom wav file play for all of these Call Queues? I certainly hope so - otherwise - I'll have to touch each of these Call Queues -...

  15. Skills Based Routing Question

    Seeing this in an earlier thread that is locked - does this mean that if ALL agents in Skill Group 1 are on a call, the call will simply queue until an agent in Skill Group 1 is available - EVEN though there are agents available in Skill Group 2, 3, 4 and 5? +++++++++++++++++++++++++++++++++ As...

  16. Solved Analog extensions and ring groups/call queues

    I have a customer with both IP phones, and some old analog phone connected to a V18 3cx using an ATA-device. My problems are: - these analog extensions aren't listed on the company phone book - I can add these to neither a ring group, nor a callQ Anyone having a solution??

  17. 3CX app doesn't display what cue is being called on iPhone

    Hello everyone! Some of us in the company who use the 3CX app on iPhone started having troubles seeing which Call Queue is being rung when a client calls them. This is an issue for us, as we do not know how to greet the person (it depends on the Call Queue) and would appreciate any tips or...
    • nextwx
    • Thread
    • 3cx app call queue iphone not displayed
    • Replies: 1
    • Forum: iOS
  18. David_K

    Destination if no agent connected in a queue

    Hello I have a queue with 3 agents connected. When no one is connected to the queue, I thought it was going to the "Destination if no answer" but it doesn't. Instead of that it does a weird thing : it plays a sound for half a second (seems like the on hold music, but can't recognize) then...

  19. Queue Calls with no agents Logged In

    Hello Guys, Its been couple of months that we are using 3CX for our customer service department, the big issue we have with the system is that if no agents logged in to the queue we will lose all the calls in the queue and its not acceptable for us either for the clients which waiting for a long...
  20. jpskinner

    Troubleshooting Ringing Devices

    Hi all, Please could you assist with the following? Having an issue with a Call Queue - when I ring it, it only rings one (4004) Grandsteam WP810 instead of both (4004 and 4005), however if I ring the DDI for 4005 it works fine. Strangest thing is when I change it to a Ring Group it rings...
    • jpskinner
    • Thread
    • call queue incoming calls not ringing ring group
    • Replies: 8
    • Forum: Other
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