call

  1. Zendesk integration

    Hello, I´m new here and I´m looking for information of how it works the integration of 3CX with Zendesk. Does anyone uses 3CX with Zendesk? Can someone explain how it works exactly the integration when an agent receive a call? A call ticket is opened when you answer the call? I´m waiting access...
    • vmatias
    • Thread
    • call zendesk 3cx integration
    • Replies: 1
    • Forum: Zendesk

  2. Queue Calls with no agents Logged In

    Hello Guys, Its been couple of months that we are using 3CX for our customer service department, the big issue we have with the system is that if no agents logged in to the queue we will lose all the calls in the queue and its not acceptable for us either for the clients which waiting for a long...

  3. Call Report per country

    Hi, is there a chance to get a report for all countries codes at once? I want to figure out the amount of time we are calling wich country to select the best provider per country (or provider which covers them the best). Right now I would have to create a call report manually per country which...
  4. kinetix

    Concurrent Call Counter

    Would be great to have a quick way to see a historical view of the peak concurrent calls used over a period of time. We have more and more clients coming up for renewal that ask this question. It is something we can pull together for them by reviewing Bin Logs, but it sure would be helpful to...
    • kinetix
    • Thread
    • call call counter concurrent counter license license count simultaneous simultaneous calls
    • Replies: 0
    • Forum: Server

  5. 3cx raspberry pi 4 - call recordings

    Hi, I have 3cx installed on pi 4 with 32 GB microSD storage and i need some additinoal storage for call recordings. Is it possible to archive or store them on local server drive via network, if not what is the best solution , external hard drive, does it work with pi4?

  6. Delay between incoming call and connection to CRM

    Hi Edossantos, we've implemented our notification system for a client of ours, and they have the problem that many times there's a delay of several seconds between an incoming call and the notification po in their CRM. We tested our notification system several times by manually calling the...
    • devtendenz
    • Thread
    • call crm delay incoming
    • Replies: 1
    • Forum: Other

  7. How to get detailed duration info of calls?

    duration time-start time-answered time-end 00:03:37 2020-10-05 07:44:47 2020/10/05 07:44:47 2020-10-05 07:48:25 Data from CDR Data from 3CX Management Console, Call Log page CDR data doesn’t give detailed information like one at the management console. I need the detailed...

  8. Adjustable Outbound Trunk : Timeout / Failover

    This issue is first and foremost related to both generic and templated VoIP providers. All SIP trunks in general. We have configured 3 trunks from the same provider for redundancy. It works perfectly for incoming calls by using each nodes Contact : Host Part ip-address header for identification...
    • ESPEHAN
    • Thread
    • 3cx call outbound routes sip trunk
    • Replies: 5
    • Forum: Server

  9. Solved Queue Calls dropped when holding or transferring

    We noticed a problem after switching to 3CX as our main Pbx today. If there is an external call coming to a queue the agent is unable to hold or transfer the call and it's dropped instead. If the agents calls an external number or an extension is called directly these functions work without any...

  10. Outbound calls not sent to CRM

    Hello, having an issue with custom template that any outbound call is not sent to custom CRM - any inbound is fine - query to CRM will happen after call ended. Tried to simplify the template as possible and still does not work, could you check that, please? <?xml version="1.0"?> <Crm...
    • noiser_cz
    • Thread
    • call crm custom outbound query
    • Replies: 4
    • Forum: Other

  11. No Video / Audio on Call from Web browser only

    Hello i recently installed the 3cx ver 16 on our debian server and i have the following problem - there is no audio or video will transfer when we do call over the browser but a. call from ios/android to windows app (working 100%) b.call from windows app to ios/android (working 100%) c.the...

  12. call queue problem when hangup

    Bonjour, J’ai un téléphone de référence GXP 2160 qui a deux compte de configuré issue du même serveur de téléphonie. Chacun de ces compte est agent dans des files d’appels. Lorsque que l’agent est en conversation avec un compte, si un client appel le second numéro, il tombe dans la file...

  13. outbound calls CFD and template generator

    Hi, I'm using CFD and 3CX CRM Template Generator to develop the integration for our crm with 3CX. How can I use these tools to do outbound calls? I was thinking to a CFD program that reads a table and, when it reads a record with some conditions, it calls a number with MakeCall component. Is it...

  14. Solved 3CX Forward calls from extension to mobile phone

    Hi, I've setup mobile phone on my extension and when is "available", after 20 seconds it should forward the call to my mobile phone, or "do not disturb" the same thing. When it tries to forward the call, i see my mobile number on logfile with error 480 Temporary not available and the 3CX voice...

  15. iOS app problems with hearing the call

    Hello All, We have sometimes problems with our iOS app. Some of our employees do not always get the notification when someone calls. I have the feeling that the app eventually closes in the background. Does any of you know the problem? Cheers, Flavio
    • meyerf
    • Thread
    • call ios v16
    • Replies: 2
    • Forum: iOS

  16. Solved Problem with Multiple SIP Trunks

    I have three different Flowroute SIP Trunks. When calls come in on trunk 2 or 3 they are getting routed to the Main Trunk No for trunk 1. Even when there is an inbound rule to go to an extension it just always goes to the Main Trunk No for trunk 1. We have three different groups that we want...

  17. Call via 4G

    I set up my server at home. However, I now want to be able to call from my Iphone to an IP telephone at home. How can I call from 4G?

  18. problem call

    Hi, my problem is that the users of Android and iVus outside of the company's internal network can not talk to people inside the company either internally or foreign calls. The sound of people inside the network or outgoing calls is heard, but the voices of users who are outside of the company...
    • alimah07
    • Thread
    • call halp outbound call problems
    • Replies: 2
    • Forum: Android

  19. Dial Out Conference Triggered by Speed Dial

    Hi All, I have a client that in an emergency situation would like to quickly press a BLF or dial a code which would then create a conference call that would call a certain number or pre-determined numbers, both internal and external. I know that within the 'Conference' settings you can allow...

  20. Office Hours not working - all obvious checked...

    Hi all... I'm having a problem with our 3CX installation. I recently installed a new copy on Windows Server 2016 - configured and rolled out to clients and works brill. However, the office hours aren't being applied. I have tried config at global level, trunk level, and manually forcing in and...
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