call

  1. Hide fine call detail for user?

    Hello, Is there a way to hide call information to a user of a group in 3CX? I have had to enable ‘Can see group calls’ for the users to be able to pick up in their group. But now they can see all call detail if they are using the soft client and look at the manager's switchboard… Now, this...
    • Woodster
    • Thread
    • call call detail detail group calls groups right click user rights
    • Replies: 2
    • Forum: Phone System / PBX
  2. sperlkrieglmeier

    Dedicated extension right to see the "Call Log"

    I need to change the right for users so they can only see the Call Log if they log on to the Management Console. At the moment you have to grant them the right for "General System Administration" that they can see it, but then they have too many rights in the system. This feature is requested...
    • sperlkrieglmeier
    • Thread
    • call call log call logs extension extension right log rights user user right user rights
    • Replies: 0
    • Forum: Server

  3. Call Announce or Text Display

    Hello all, Was wondering if its possible to setup an announcement or display on the phone screen to show what option a caller has pressed when they first call in. We live in an area with alot of spanish speakers but only some of our employees speak spanish, so we would like to present an...

  4. 3CX SIP Trunk

    Hi, I have a question about the 3CX system i know its in the SIP Trunk, but somehow it still doesnt work. The issue is there general phone nr end with 180, and when they callout with there phones its the same 180. the question is when, call out i want that they call with there own number in...
    • bazz
    • Thread
    • call sip trunks
    • Replies: 3
    • Forum: Windows

  5. Avoid voicemail

    So telemarketers want to connect directly to someone's voicemail to leave a message, I want to do the exact opposite but is there a way? My desire is when I call someone not to be connected to their voicemail even if they have their phone off or are out of coverage. There are 2 reasons for...

  6. 3CX disable outgoing calls to be posted in CRM

    Hi, I am trying to list all the incoming calls that are made in our 3CX in CRM. I managed to do list this successfully, but unfortunately I cannot distinct incoming and outgoing calls. Below is the xml configuration. Can someone please help: <?xml version="1.0"?> <Crm...
  7. Tim Milan

    Abandoned Calls \ Short Abandoned Calls

    Has anyone found a way to handle abandoned calls decently with 3CX? So the problem that I am facing is that our managers dont like the fact that 3CX will only show the call as time stamped as it came in, not how long it sat in the queue. Ultimately for our metrics we are looking at finding a way...

  8. Caller ID not being presented

    Dear Support, I'm Not able to create a caller id, I have configured all SIP rules but still if i call somone caller id is always +3444. why is it so?? Will you please help me to fix the same.

  9. Solved I can't receive inbound calls

    I've setup the trunk and it's registered, the outbound calls work fine but when i do an inbound call, the telephone doesn't ring. I tried with CloudItalia trunk and works fine all. The trunk that i'm using is TWT.

  10. 100s of Robo-Calls - how can i stop this?

    I get calls almost every minute all day long. These calls are not coming from the trunk, but they are direct sip calls with fake caller id's like "test" or "1234567899". The robot call is no message on my mailbox, just 14 seconds of silence. What can i do to stop those calls? How can i...
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