call

  1. JurisTekton

    BLF Key - Status, Call and Pickup

    We have just acquired some Yealink T88W touchscreen phones, which are great. Unfortunately, we don't seem to be able to provision them from 3CX as there is no template for the T88W. They stop at the T87W. So we've had to configure the phones manually. I am reluctant to use a template for, say...
    • JurisTekton
    • Thread
    • blf call pickup call
    • Replies: 2
    • Forum: SMB

  2. Feature not available. Professional or Enterprise license key required. Contact your administrator

    Hello, Need assistance with an issue on new 3CX system. Outbound calls are working correctly, but inbound calls fail. When calling the caller hears the following announcement: "Feature not available. Professional or Enterprise license key required. Contact your administrator." System is...
    • Alexp
    • Thread
    • call inbound problem
    • Replies: 9
    • Forum: 4SC

  3. CFD on outbound call

    Hello, I need to setup Greetings message on outbound call, I know that it doing with CFD, but not sure how to do it. does anyone can share me maybe screenshot, or logic or project also maybe, to be done from my side? Thank you in advance.

  4. Inbound calls in Queue skipping available agent and going directly to Voicemail

    Hi Community, I’m experiencing an issue with our 3CX call queue where some inbound calls are skipping the active agent and going directly to voicemail. I’ll outline the situation and what I’ve checked so far: Issue Description We have a call queue configured with Maximum Queue Wait Time = 30s...

  5. Ingressar em ligação

    Boa tarde! Existe uma maneira de ingressar em uma ligação de um determinado ramal para ouvir a ligação sem que ambos os lados escutem? Também existe a maneira de Ingressar na ligação para que apenas um dos lados escutem?

  6. Use CFD to forward a voicemail message to a call (external phone)

    Hi, I would like to monitor for voicemail messages on an extension, and forward them (or at least a notification) with an automated call to a number. I s there a way to achieve this, I cannot find relevant info on reading out a voicemail message. Thanks. Leon
  7. KMorley

    European ring tones on outgoing calls...

    New 3CX hosted installation using Snom D785 phones and FlowRoute SIP trunks. When placing outgoing calls, the caller initially hears European ("beep beep") ring tones for several seconds while the call is being routed. Once the call begins ringing at the destination, the tones switch to...

  8. Spam Calls

    Can we filter or stop some of these Spam calls?

  9. Limit the number of people in the queue

    Good morning, Is there a way to limit the number of people in a queue? Even perhaps through the Call Flow Designer? For example, let's assume that queue "x" can have a maximum of 5 people in the queue, the sixth person should therefore be automatically transferred to another queue or ivr...

  10. 3cx Listening in a group?

    Hello, I am wondering because I seem to not be able such option. Story is: I configured 4 users in a single group, everybody inside this group are set up to be able to listen in other calls. They are not in queue. Only inside a group. Question is, how they can listen each other as there is no...
    • AdStar
    • Thread
    • call groups listen listen in listening
    • Replies: 5
    • Forum: SMB

  11. Solved Extensions are calling themselves for no apparent reason

    Hello, I am using 3cx v18, but I have an issue. Extensions are calling themselves for no apparent reason. For example, extension 111 is calling 111. Why is this happening?
    • a.orxan
    • Thread
    • 3cx 18 call call back phone
    • Replies: 7
    • Forum: Other

  12. Inbound calls getting fax tone.

    Outbound calls are working fine. Inbound calls are going to what sounds like a fax handshake tone. As I understand startup has no faxing capabilities (so there's nothing for me to disable), and I am unable to see any logs. I do see that the system is receiving the phone call and routing it to...
    • HumblePuffin
    • Thread
    • call fax inbound startup
    • Replies: 1
    • Forum: SMB
  13. ZCSFT

    Need some design help, ideas welcome

    I have a design I am trying to build. I need to set up an outbound dialer. So I came to the community for help. I am struggling with this. Goals - Dialer needs to be triggered by someone calling the phone system - Dial the digits for the app - That app asks for the phone number that is needing...
    • ZCSFT
    • Thread
    • automation call call flow designer challenge community design desk dialer help outbound
    • Replies: 8
    • Forum: Call Flow Designer

  14. Ability to pickup call outside of office hours or holidays

    Hi all. Is there a way to pickup a call, even if the phone is set to out of office or to holiday? For a better understanding: In office routing: DID > Ext. 200 > after 20 sec > Ext. 100 (central phone) Out of office: DID > Ext. 200 > after 10sec > Ext. 150 (Dig. Receptionist) (or call flow)...

  15. Put calls through to Queues

    Since around 2-3 weeks ago (maybe more) - but it was only reported to me 2.5 weeks ago, a strange issue has cropped up on my 3cx. Our customer services department, who is often on calls, were able to put calls through to for example "Sales", or "Accounts" by just typing in "accounts" or "sales"...

  16. Call reference ID

    Hi, I have an issue in Zoho and some calls don't generate tickets. Their support asked me to provide the call list with their reference ID. I need help to identify where i can find that in 3CX. Thanks

  17. Call with http request over iphone

    Hello I have the last version of 3cx in a topic server and iphone mobiles with the 3cx app. Can I make an http call request over http so I will make a qr code or connect it with FileMaker? I want to make a link: http:// 192.168.1.50/// username /// password/// call this number //// 123456789...

  18. Extract call logs via SQL query or API

    Dear All, I need to extract all the call logs (outgoing, incoming, losed, ...) from my 3CX. I have already read from other threads that it's not allowed to access to 3CX database. There are other ways to get the information I need? I need to create a custom report with Power Bi and for the...
    • fabio.abbiati
    • Thread
    • api call database logs report schedule
    • Replies: 2
    • Forum: Other

  19. Datev 3CX Integration - Lack of information transfer (brokering)

    Currently there is a reproducible error in the 3CX, which exists since V16 up to the latest V18. In case of forwarded external calls that are transferred internally via brokering (e.g. external call comes in, colleague brokering to colleague, or secretary brokering to boss), only the brokering...
    • BPG IT
    • Thread
    • brokering call datev extern information integration number phone secretary transfer
    • Replies: 4
    • Forum: Other
  20. MMZ

    CFD Return call to first extension

    Hello to all, I'm curious is there a way to make a call flow design, when caller calls contact center and speak to an agent (extension) and end call. After some time, half a day or something like that, same caller calls second or third time contact center, he immediately gets that agent from...
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