chat logs

  1. ArneDery

    Chat log: internal vs external

    Currently when enabeling the chat log, you enable this for all chats: internal and external. Would be great if we can chose to enable the chat log separately. This way, private internal chats could not be logged and conversations with external parties (customers) by use of whatsapp...
    • ArneDery
    • Thread
    • chat chat logs privacy
    • Replies: 0
    • Forum: Server

  2. Chat Journal And Chat Log Not Working.

    I have been working on a mySQL CRM integration and having trouble with the chat journal integration and while troubleshooting discovered chat log isn't working either. I have 'Chat Log' enabled on the admin console dashboard. Both Call Journaling and Contact Creation Directly to CRM are working...
    • LRSpartan
    • Thread
    • chat journaling chat logs mysql
    • Replies: 13
    • Forum: Other
  3. chrismeece

    V20 chat logs are nearly empty

    Since updating to V20 our chat log reports hardly show any of our chats. As the system admin I ran a report for an entire month and I had only 18 messages showing for our entire team. Is there something I need to go enable?

  4. Chat Logs

    I am looking to grant permission to some of my users to view the chat logs for audit purposes. They are all using the DeskTop app. I am the system owner, and can see the chat logs in the reporting section of the admin section in the app, however, I cannot seem to assign permission to other user...
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