contact

  1. ArneDery

    O365 - User groups to phonebook

    Hi, We are currently using the Microsoft 365 / Azure AD integration to synchronize AD groups for user creation, which works well. However, in many environments not all AD users should be created as 3CX users. Still, it would be extremely useful to have certain Microsoft 365 AD user groups...
    • ArneDery
    • Thread
    • contact integration o365 sync user group
    • Replies: 3
    • Forum: Office 365

  2. Show assigned outbound PSTN number in 3CX iOS App contacts

    Hello 3CX team, we are using the latest version of 3CX together with the official 3CX iOS app. In the iOS app, when opening Contacts and selecting an internal 3CX extension, the following information is shown: Name Internal extension / user Mobile number (if configured) Email address However...
  3. stubh

    Bulk Contact Importing Via API

    I am using the 3CX API for various things and one client asked if I can sync their contact list, via a CSV from another location. There are a few things making this difficult from just a time perspective. 1. The list of contacts is large, several thousands. 2. Contacts might be updated and do...
    • stubh
    • Thread
    • api api integration contact contact database management contact list
    • Replies: 4
    • Forum: Other
  4. Arthur.b

    Web interface request : Show assigned DID number(s) on contact card

    Hi everyone, To facilitate the exchange of information with external contacts, we would like to be able to view an employee's DID number(s) on their contact card. Currently, only the internal number, email address, and mobile number are displayed. Below is an illustration of what this could...
    • Arthur.b
    • Thread
    • contact did display extension view pwa team members web
    • Replies: 0
    • Forum: Web Client
  5. Alexandre Peloquin

    Need assistance recovering user extensions contacts after CRM integration and contact deletion in 3CX

    Following the CRM integration with Zoho, we deleted all CRM contacts in 3CX. As a result, all user extension contacts were also removed. We no longer have a directory on any Yealink or Snom phones, and when we download the yealink_phonebook.xml from our 3CX server, it is empty. Do you know how...

  6. contact name not displaying when call coming from mobile number ?

    Hi all have a system setup, simple DID inbound rule pushing to extension, when i call the number from an external "land line" number it pulls the contact and adds it to the display on the incoming call.... when i call myself from my mobile, it just shows my mobile number... the contact is in...
    • Par0dy
    • Thread
    • 3cx desktop client contact
    • Replies: 1
    • Forum: Web Client

  7. Dynamics 365 Intergration Always Creating New Contacts

    We have been using the Dynamics 365 intergration for a while and it has worked fine. Recently it has constantly creating new contacts even when there is already a contact associated with the number. I've found the problem is that it only sends the last six didgets of the number. If you do the...
    • WebMediafields
    • Thread
    • contact contact lookup crm dynamic 365 dynamics intergration
    • Replies: 12
    • Forum: Other

  8. How to synchronise multiple contacts to 3CX at once ?

    Hi All, I have implemented CRM Integration which works fine for single call sync when new call comes. But I want to synchronise multiple contacts from my portal to the 3CX at once. Is there any API interface available in the 3CX portal which provides functionality for syncing multiple contacts...
    • andrewbirrell
    • Thread
    • contact contacts phonebook contacts sync crm integration
    • Replies: 3
    • Forum: Other

  9. contacts and voicemail put in sub menu in v18 web client

    I recently received the v18 update. Now with the web client, the contacts and voicemail buttons are placed under a '...' sub menu. These are my two most used features with the web client. It's a desktop web client, there is lots of screen space. Placing them in a sub menu did not make space...
    • korazy
    • Thread
    • contact voice mail web client
    • Replies: 2
    • Forum: Web Client

  10. Problem with filling the address book from CRM

    Using 3CX CRM Template Generator, a template for integration with your own CRM system was created. The problem is that every time an unknown number is requested, the 3CX address book is overwritten (advanced - > contacts), the numbers are not added to the id of the record, and the new record...
    • Altapo
    • Thread
    • address book contact crm
    • Replies: 2
    • Forum: Other

  11. Solved SIP Trunk - is it possible to send the internal extension of the user making a call in the SIP information

    I am working on a PCI-DSS integration and it would be useful if we could send the user extension making the call in a contact or other field in the SIP message sent out to our PCI platform. Does anyone know if that is possible? Even if it was another value that was unique to the agent making the...

  12. Contact Import - Not importing FirstName or LastName

    Followed this: https://www.3cx.com/docs/manual/pbx-crm-integration/ Used the CSV format specified in that page All other details for import are successful, including Company FirstName and LastName are not imported on any import item Included sanitised example, with single line of dummy data...

  13. CFD contact lookup with internal database

    Hello Community, i'am new to the 3CX Call Flow Designer and would like to ask if it is possible to lookup the incoming ani with the local (contact) database. So i can send an email with the contact data and not just the number (ani) Maybe i just overlooked the option, unfortunately i didn't...

  14. CRM Integration - Import all Contacts from SQL

    I'm using the (My)SQL CRM integration to synchronize contacts between an ERP and 3CX. But contacts are only imported to 3CX once they call in. Is there any way to import all contacts from the SQL DB? My users would like to find all contacts via 3CX to call them, not just ones who already called in.
    • SKDamon
    • Thread
    • contact crm sql
    • Replies: 5
    • Forum: Other

  15. Contact list not alphabetical

    Since Monday a customers contact list (not presence list) is no longer showing in alphabetical order on the softphone. Last week it was fine. I have checked it is set to first name, last name in the admin portal. The order it is showing seems to be listing by phone number as far as I can tell...

  16. Global contact lookup (LDAP, Exchange or Office 365)

    After we have migrated to v16 a few months ago I didn't realise at first that the dropped LDAP contact lookup would have an impact on our daily work but when there was new staff employed the 3CX PBX just didn't resolve their mobile phone number in the 3CX clients anymore. While I have configured...

  17. Create contact with CallType information in a custom CRM

    Hello, I asking me if it was possible to send the call type when we create new contact in POST request with a custom CRM. I would like somethings like this : { "name": "New contact 3cx 555-1234", "phone": "555-1234", "call-type": "Inbound" } Regards.
    • Mickael.b
    • Thread
    • calltype contact create crm
    • Replies: 7
    • Forum: Other

  18. Fixed MsSQL: Non-valid CIDs are added in the Contacts table.

    In the last release it states this is " Fixed MsSQL: Non-valid CIDs are added in the Contacts table. " What does that mean? Does that mean Non-Valid CID's now create a contact in Contact table? or Does that mean Non-Valid CID's no longer create a contact in contact table? if it no longer...
    • dmeflow
    • Thread
    • contact crm update
    • Replies: 1
    • Forum: Other

  19. Solved Contacts sporadically not advertised between bridges

    Hello, We are running the latest 15.5 SP6. PRO licenses on our 3cx servers. Our 3cx offices are interconnected using Bridges. Sometimes, users report that they cannot see contacts from other offices on the Switchboard of their 3cx client. Say for example that 3cx-01 does not see contacts from...
  20. MRouton

    Contacts view-able only to certain Extension Groups

    Regarding the Contacts feature, when adding a contact it is view-able to Everyone in the entire company. Would be a nice feature to have a contact view-able only to specified extension groups. For instance by department, Customer Service might have 20 contacts they want to add and Shipping...
    • MRouton
    • Thread
    • contact extension group
    • Replies: 0
    • Forum: Server
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