contact name not displaying when call coming from mobile number ?

Status
Not open for further replies.

Par0dy

Bronze Partner
Joined
Mar 21, 2023
Messages
4
Reaction score
0
Hi all

have a system setup, simple DID inbound rule pushing to extension, when i call the number from an external "land line" number it pulls the contact and adds it to the display on the incoming call.... when i call myself from my mobile, it just shows my mobile number...

the contact is in 3cx from a 365 contact sync, and both the mobile number, and my office number are in the same contact (have tried to put the mobile in its on contact without any change)

if i add my mobile number as a contact into the 3cx contacts it works just fine !?

contact matching is set to last 6 digits, but have tried 7 and 10, no change, even set it to exact but it didn't help

1679586321684.png
1679586379721.png
1679586413130.png
 
Last edited:
never mind..... it was due to having my mobile number in my user details ! never test using your own device i guess !
 
Status
Not open for further replies.

Forum statistics

Threads
111,973
Messages
590,074
Members
164,892
Latest member
Phone1stStop