divert

  1. Solved Unable to divert busy calls to an external number

    I have the 3CX system setup in the 3CX cloud. All working apart from not being able to setup an external call divert when an extension is busy. I get a busy tone instead. Example: Ext: 100 is either DND or busy and they are member of the sales Queue. I've set this extension divert when busy...

  2. Diverts at different times

    Hello All, New here! Got a question from a customer and they would like to do divert to 2 different numbers depending on the day/time like so: Monday - Saturday 7pm to 8am divert to External Number 1 Saturday 12.30pm to 4pm divert to External Number 2 4pm Saturday to Monday 8am divert to...

  3. Add a "No Forward" Option to Forwarding Rules.

    Actual it is not possible to choose an Option (e.g. No Forwarding) for calls that gives the possibility to only forward internal/external calls. If this Option will be available, an Agent can choose to only available for internal calls. e.g if an Agent set his extension to DND external calls...
  4. VoIPTools

    Call Control API: Divert

    I'm going to embarrass myself a little here. Several years ago I was trying to use the divert API and just couldn't get it to work. I found out, after considerable effort, that the documentation was incorrect, and was told by 3CX "just do this" (I don't remember what I was told to do). I made...
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