do not disturb

  1. Set 3CX to Do Not Disturb while on Teams Call

    Hi everyone, we've been requested to find a way to set our 3CX clients to Do Not DIsturb when a call is being held over teams. To clarify the call is a random call and not a meeting. The meeting feature that sets your 3CX to DND is already implemented. Did anyone have any luck setting this for...
    • ictsys
    • Thread
    • 3cx integration with teams busy do not disturb
    • Replies: 5
    • Forum: MS Teams

  2. Solved Office hours

    Hello, on startup pro I have set office hours however I'm still listed as available and I receive calls outside office hours. I would like to listed as do not distrub outside office hours. How can I do this (not manually) ? Thanks
    • Rsztd
    • Thread
    • do not disturb office hours startup
    • Replies: 4
    • Forum: SMB

  3. Solved How can I remotely change extensions that are stuck in Away status to Available? How can I disable an extension from entering Away or DND status?

    These extensions aren't for individual users and have never had a 3CX app provisioned, as far as I know. It's a Yealink T29G and I can't even find an 'Away' status on the phone or on the phone web gui, just DND Related: How can I prevent or disable an extension from ever entering Away or DND...
  4. g.fiszt

    Change or Add user status

    Hello! I'd like to know if there's a way to add new status for the users or change the names of the "Away" and "Do not disturb" status. I know that 2 of the status are customizable, but I need more than 2. Is it possible? Thanks!
  5. pmterp

    SMS (text message) and DND (do not disturb)

    I understand messaging is still beta and there's always the possibility I've fouled something up. Under Forwarding, for Do Not Disturb, I have Push Notifications enabled. However, if I receive an SMS message, I'm not notified in the Android app. I do get the notification from the Chrome...
    • pmterp
    • Thread
    • dnd do not disturb notifications sms text message
    • Replies: 1
    • Forum: Android
  6. MHRAdmin

    Office hours and DND mode. Alternative options.

    We have our system set up to automatically switch during office hours. But it puts all phones in DND mode. This would be fine, especially with people working from home. Unfortunately we have some over zealous sales people who would like to work outside of those hours on occasion. When the system...
    • MHRAdmin
    • Thread
    • do not disturb global office hours set to available during office hours
    • Replies: 13
    • Forum: Phone System / PBX

  7. Call from a different extension

    Hello, I am using ext 222 using an IP phone in my home office, and my office extension is 137. When I'm not in the office I set my desk phone (137) to DND so that it doesn't ring out and disturb others. I have a Forwarding rule set up to forward calls to 222 when 137 is on do not disturb. The...
  8. pmterp

    Issue with Agent Queue Status Indicator - Malfunction or Misunderstanding

    I've tested this on 15.5 SP6 and on 16 SP1 and got the same results. To summarize: When the agent is in DND, calls are routed as expected but the queue status for the agent shown in the admin panel > Extensions > Status as well as the "Q" in the web client and mobile app are not updated to...

  9. Queue ringing extensions in DND

    I'm having an issue where extensions that are in DND are still ringing when calls come in to the queue. While logged in to the queue, users will put their extensions in DND to stop receiving queue calls for a period of time, rather than actually logging out of the queue. The extensions show as...
  10. WhiteSasch

    Solved Not automatically logging out from queue

    Hello, Since I've updated my 3CX to v15.5.0, I'm not automatically logged out from queue when I'm in "Do Not Disturb" mode. I've checked "Set to Available during office hours" (so that 3CX is changing my status to "Do Not Disturb" outside the office hours and to "Available" inside the office...
  11. rvoosterhout

    Solved Difference between Away and DND?

    Hello, Can somebody explain to me the difference between the 'Away' and the 'Do Not Disturb' status? To me it seems they have the same purpose. But I would like to use it like so: Away status, shows that a person is not present at their desk (but can still be called on the 3cx iPhone app) DND...

  12. Silent DND status set

    Currently have CISCO 508G phones, half of them are silent when the DND softkey is pressed. The other half have an audible announcement that states "Do not disturb status set." I've searched for where this setting is located but it would be fantastic to turn this audio prompt off.
  13. Jonas Gazoli

    Extension went to DND autonomously

    Hi, I have the 3CX PBX for Debian installed. One of the extensions, which is provisioned to a Yealink T21P E2 phone, is going to DND status autonomously and no longer receives calls. Interesting is that the phone LCD screen doesn´t show the DND icon, but when I check this extension status...
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