dtmf

  1. Solved Duplicate DTMF Signals being send (Outbound through twilio)

    We have 3CX setup to make outbound calls through twilio. When we call an external digital receptionist it asks us to input a number (1-5). If we enter a number (eg 5) the digital receptions hears us pressing "5" multiple times. We only press it once though. The PCAP from 3cx also shows repeated...

  2. Solved DTMF issue in v18

    Hello, Following this thread https://www.3cx.com/community/threads/problems-with-dtmf-door-phones-use-rfc2833-provider-uses-inband.80787/ we have upgraded our 3cx (Enterprise Annual license) to v18 (Build 1880). Our SIP provider is Vodafone (Greece) and they only accept DTMF as inband. I have...
    • George Ts
    • Thread
    • dtmf inband rfc2833
    • Replies: 17
    • Forum: Other
  3. jpskinner

    DTMF Input

    Hi all, I am creating a CFD for Switchboard, however there are 3000 extensions and I do not want to create an entry for every extension. Would there be a quick way to do it via a CFD? I need the following to happen: An AutoAttendant application that asks for a 4 digit extension number to...

  4. Problems with DTMF - door phones use RFC2833, provider uses inband

    Hello, Ever since we migrated to 3cx we are having issues with DTMF. Our door phone is using RFC2833 in order to accept incoming DTMFs, so that local extensions can open the door by pressing a DTMF sequence. However, our provider is using inband. We have thus configured our local extensions to...
    • George Ts
    • Thread
    • dtmf inband rfc2833
    • Replies: 5
    • Forum: Other

  5. Web Client (and browser extension) DTMF not registering

    We are using the web client in our organization and several users have reported external IVRs not registering touch tone input, meaning they are unable to dial extensions or navigate IVRs at other companies. I have attached a recording of a call I made from my web client to my mobile phone...

  6. No DTMF with some users while other can send DTMF

    Hi, We have an install where all users are remote and all users are using the Webclient through Chrome There are a couple of users who cannot send DTMF at all, while every body else can. When I compare those users to all other users, they all have the same Webclient version, and same DTMF...

  7. Pound (#) digit allowed in Digital Receptionists?

    Hi, We are in the process of migrating some old PBXs to 3cx and trying to make the migration as transparent as possible. I just noticed that both the Standard and DTMF Input Digital Receptionists do not allow the star (*) or pound (#) digits. Is there a way to bypass this issue? The old PBXs'...
  8. Maico Bosgraaf

    Gigaset N870 DTMF issue

    Hello, A costumer of ours uses the Gigaset N870. now we have the problem that the DTMF tones never reaches the 3CX system. for example we make a cal to number X and we need to press 1 for sales and 2 for support the signal is never received by our 3CX system. We tried: -...

  9. Dialing Extension numbers

    We recently upgraded from FreePBX to 3CX. We are using the Aastra 57i phones that the firmware got upgraded from 2.6 to 3.3.1 I have the phones working with 3CX very well. We are running into an issue when calling certain numbers, the foreign IVR doesn't accept the input from our user. like...

  10. hotdesking with non-computer-friendly agents

    Hi, for one client we have, we will probably need to use hotdesking to satisfy theirs needs, let me explain the context : in a small office (5 users), all calls are handled by one standard with always one agent. But sometimes, its one agent, sometimes another one depending on the organization...

  11. DTMF SIGNAL EVENT API 15 15.5.15502 Professional

    Hi. I subscribed to Phone.root events, but I don’t see any events there regarding DTMF signals from the subscriber when he is in the IVR menu. Tell me how I can track the button clicks by the subscriber.

  12. We would love to see the conference function changed.

    Currently caller A calls in to Agent, Agent conferences in Caller B, and as soon as Caller B answers the phone they auto complete the conference. They should make it so the Agent needs to bring the conference together with another button press. This allows the Agent to prep Caller B for the...
    • jd365
    • Thread
    • conference dtmf
    • Replies: 1
    • Forum: Server
  13. boogsalmighty

    Getting to input DTMF keys when caller is still in call queue

    Hi guys, I was wondering if I could get advice on this call flow I'm currently working on. A client calls into one of our DIDs Client gets sent to an IVR and gets prompted for a number to press Let's say client presses 1 for Accounts, client gets sent to another IVR for which department under...

  14. SIP Info from Yealink Phones

    Hey guys, Im having an issue with Yealink's SIP INFO DTMF when I try to send 3CX * or #. 3CX PhoneSystem just ignores that it received this DTMF and just doesn't forward it to the trunk. Yealink apparently maps '*' as '10' and '#' as '11' and i really don't know why 3cx ignores it. Here's a flow...

  15. Solved Sending back DTMF

    Hello Everyone! I'm looking for a way to unlock our door using the IVR. At the entrance, we have a calling system (kind of intercom) where the visitor can select our company from the intercom menu and reach our IVR. I set up a CID rule to have the call from the Intercom to be routed to a...
  16. Craig Fisher

    Allow special characters in Contacts DB to send DTMF and Pauses

    One of our clients is coming from an ISDN PBX where they extensively used speed-dials to access external services that were behind auto-attendants. Their PBX allowed you to include # characters in phone numbers that would accomplish two things - the first one indicates the end of the telephone...
  17. Craig Fisher

    DTMF numbers in contacts databases

    Is there a way to include DTMF numbers and delays in 3CX contacts? Our client is migrating from an old SDX ISDN system, and their speed-dials could include # to add a seconds delay. So phone number would be 01234111222###5##2 and would dial the 01234111222 number followed by 3sec delay, DTMF...

  18. Pre-emptive trigger for doors?

    So the system is as follows. A 2N Helios door phone button press calls a ring group. At the first phone picked up, the person pushes a line key that sends an apprpriate code to the doorphone relay, which sends a hash to the lock which opens the door. I'd like to do this pre-emptively so that...

  19. New user, question regarding sending DTMF from webclient.

    Hello, our company has just started to look into using 3cx, both on mobile, and also using the web client. So far we are well pleased, but one issue I've found that when I call my bank self service number, it connects just fine, but sending DTMF does not, at least not for me. The tones are...

  20. SNOM D3xx phones and DTMF

    Hello, first and foremost - apologies if this has been answered before. I've searched the forum several times now and have found some threads that might be helpful, but none of the suggestions seem to work. I would be much obliged if someone could point me in the right direction. Now on to...
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