dtmf

  1. IVR menu option in logs

    Is there a log where you can see which button was pressed while the caller was in the IVR? Looking in the Activity log with it set to Verbose, I do not see this info being mentioned. I have attached the associated call from the Activity Log if anyone can identify this information. The caller...

  2. 2G EE call to 3CX DDIs - unreliable DTMF

    Hello, We have recently got an issue where a 2G EE SIM in an intercom will not always respond to DTMF inputs. This has been working reliably for several years. The Videx intercom with a 2G EE SIM called a 3CX DDI and the called party can press 3 to open the door. The voice quality is fine...

  3. Version 20.0 - DTMF?? WTF ??

    Hi All. I've been upgraded from Version 18 to Version 20.0 Update 0 (Build 1620 Release). I had actually logged in to assign some DTMF extensions to my users - in the digital receptionist. But alas, the option for DTMF is no longer there. Just menu to press from 0 to 9 !!!! Will this be...

  4. DTMF input option gone in v20!

    Hello everyone, As a fellow forum member @PCProjectcfu wrote in this thread, DTMF input option is completely gone in v20. I thought I was going nuts, so I wrote an email to 3CX sales and I got it confirmed from their Customer Service Representative: Why would you remove this feature? I...
  5. midwest1

    How to add a DTMF before call end?

    I have some extensions that 99% of the time they receive a call from certain safety devices where these extensions must dial 9 and end call (This DTMF will bring those devices to a disarm and reset the system)- My problem is since many users are not hanging out the call properly my idea is every...

  6. DTMF not working - "3CX Desktop App for Windows" installation using system account

    Hello, I notice that DTMF is not working when "3CX Desktop App for Windows" is installed using system account. There is no problem with DTMF when "3CX Desktop App for Windows" is installed using user account. We are using Version:18.13.959 and 3CX Desktop App is deployed by Intune for 1500...
    • gcf
    • Thread
    • 3cx desktop app dtmf
    • Replies: 0
    • Forum: Web Client
  7. BABALUCHA

    Fanvil i10s auto hangup after DTMF

    Hello Everyone , Hope everyone is doing well. i hope someone can shine some light. i wonder if I can program the Fanvil i10s to automatically hang up after the DTMF tone is sent ( to unlock the door strike). 3cx is in the cloud with 3cx. Thanks a lot in advance :)
    • BABALUCHA
    • Thread
    • door strike dtmf fanvil i10s
    • Replies: 7
    • Forum: Fanvil

  8. DTMF fields in version 2.0 fanvil X6U

    the DTMF fields disappeared in version 2.0 of the X6U phones, in version 1.0 the fields existed. How do I activate these fields? I need them to add call transfer codes. attached prints of version 1.0 and 2.0
    • lucas_souza
    • Thread
    • dtmf dtmf transfer fanvil fanvil x6u tranf x6u
    • Replies: 1
    • Forum: Fanvil

  9. DTMF Issues

    Hello, I have this bizarre DTMF issue on one of my 3CX with a voip.ms SIP trunk. I manage 2 3CX. Both of them have a voip.ms SIP trunk(Both subaccounts of the same account). The settings are exactly the same on both 3CX for the sip trunks. The settings for DTMF on voip.ms are the same for both...

  10. Solved Prevent external callers to dial extension when ringing IVR (Digital Receptionist)

    Hello, I was looking for a way to prevent external callers to dial extension when ringing IVR (Digital Receptionist) and I've seen many posts about using advanced parameters such as IVRDONOTCALL or IVR_DIRECT_DIALING_GRAMMAR with a regex. Problem: hosted instances do not allow access to...
    • LeoG
    • Thread
    • digital receptionist dtmf ivr ivrdonotcall ivr_direct_dialing_grammar
    • Replies: 0
    • Forum: Phone System / PBX

  11. Unable to use phone trees while on a conference call

    Our support team receives calls from our call queue and they provide support to our field. Sometimes when doing this they need to call a vendor with the store employee on the phone. They are running into a problem when they conference in a vendor that has a call tree, they are unable to respond...

  12. GoIP DTMF

    Hey all, I've been tackling this problem a few days now, have been through and through the forums and user guides but haven't gotten anywhere. I've connected a GoIP1 to 3cx, incoming and outgoing calls work great, audio quality is great. My problem is that DTMF detection is horrible. It...
  13. dredd0606

    Outbound Dialer DTMF entry?

    Hi guys, I've searched but haven't had any luck, so I'm hoping someone here can assist. A client of mine wants to be able to initiate a call with their corporate support team, make a selection via the support IVR, and then transfer one of their callers to this call. In other words, they don't...

  14. Send recording without pressing key

    Hi, I've just implemented a call flow app using the following procedure: https://www.3cx.com/docs/cfd-emails-voice-app/#h.1my4nsjh5z8k It's a very nice feature and it works fine but I have a question: If during the recording I hang up the phone, the message is not saved and sent. Is it possible...

  15. Send DTMF with CFD to incoming call

    Hi, I know this Thread: https://www.3cx.com/community/threads/sending-back-dtmf.66405/ I want basically the same. An incoming call (identification call) is routed to a CFD App. Then the app should wait a few seconds and send the # key. The trick with an recorded # key sound does not work. I...

  16. Passing through DTMF for PCI credit cards calls

    Hi In order to be PCI compliant use a company to handle our 'credit card over the phone' payments. 1) Call comes in to 3CX agent. 2) When the card details need to be taken, the agent blind transfers the call to our PCI provider who instantly transfer the call back to the agent on their DDI. 3)...

  17. Solved DTMF input not recognized by dialer app IVR when calling outbound

    Hello All, I'm trying to make an dialer app IVR (Outbound call by 3CX over SIPtrunk) that can recognize DTMF input, but as seen in screenshot it does not register the DTMF input. When I make a call to the IVR DTMF input is registered. Call flow apps: Dialer CFD: Make call from IVR (906) to...

  18. Q: DTMF <> IVR Menu <> Weird behaviour

    Hi all, I wonder if anyone has comments/thoughts on this. I've got a 3cx instance (hosted on a VM on OVH public cloud) - is current release 3cx - 18.0 (Build 314) I've got inbound calls coming in - first to a top level IVR menu of "STANDARD" type. Where callers can press 1 for reception...
  19. amannick

    is it possible to create Dynamic DTMF?

    Hello Recently one of my client reported he was targeted by prank caller. They had tons of ROBO calls in queue. I suggested them Dynamic and it did resolve their problem to some extent. However is it possible to create Dynamic DTMF Code? For example if user calls the TFN it says Press (Random...
  20. chance-wmt

    Solved tel: HTML Link Bug With DTMF Comma

    Clicking on "tel:12223334444,123" results in the Windows client (latest V18 client) putting in "12223334444123" without a comma. The Windows app supports comma but it has to be manually entered. The comma is typically used for 2 second pauses in DTMF.
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