forwarded calls

  1. dkauffer

    Solved Diversion header missing in Forwarded calls.

    Hi everyone, We’ve encountered an issue where 3CX is not including the Diversion header when forwarding calls to an external number. Here's the setup: An extension has Call Forwarding active, configured to forward incoming calls to "My Mobile." The extension also has "Also ring my mobile"...
    • dkauffer
    • Thread
    • diversion header forwarded calls generic sip trunk
    • Replies: 4
    • Forum: Other

  2. Solved No notification of incoming call when on a call that is forwarded to mobile phone

    We are on v20, Update 2, build 715, and are self-hosted in Azure. We have a user forwarding their calls to their mobile number. This is working fine. However, if they are on a call with someone and another call comes in, they receive no auditory notification that there is a second call coming...

  3. Solved Out of the blue the caller´s caller id reverted to the land line number we forward to our 3cx sip line

    Without changing anything, instead of seeing the caller's real caller ID, now all we see in our phones is the caller id of the land line we forwarded to our sip trunk line to feed the 3cx setup. How can I get the caller's real ID to show again in my phones? using 18.0 Update 3 (Build...
    • Nesz
    • Thread
    • forwarded calls inbound caller id landline
    • Replies: 4
    • Forum: Other
  4. leonardorebelo

    Unsupported Forward to mobile

    Hi For our customer i have set up this: 2 BLF's : Away status, available status, if they are away than calls got forwarded to mobile. That happens fine but we see on the smartphone the number of the office and not the original caller. How can i fix this?

  5. Solved Forwarded calls recording

    Hi, Is there a way to record calls forwarded to an external number in 3CX? We have a call center overseas which is supposed to handle overflow and certain out of hours calls. Before 3CX, our old phone system had an option to set the external number as a Ring Group and all the calls that...

  6. Forwarded Calls and Picked Up Calls

    Hi, First post! Not too sure how I would search for this one so I'll try and explain my two points as clearly as possible. We used to have an Avaya IP Office 500 system, and there are two features that myself and other users have noticed 3CX doesn't appear to do or I can't find the option to...
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