Solved No notification of incoming call when on a call that is forwarded to mobile phone

[NSR]

We are on v20, Update 2, build 715, and are self-hosted in Azure.

We have a user forwarding their calls to their mobile number. This is working fine. However, if they are on a call with someone and another call comes in, they receive no auditory notification that there is a second call coming in. After they are finished with the first call, they can see that they have a missed call. These are calls that are arriving directly to the number assigned to the user. They are not part of a ring group, queue, or similar.

Is there a setting I can adjust to make this happen? Thanks!

 

[NicholasP_3CX]

The Ring my mobile simultaneously will only send one call to the mobile. If the person is already on the phone, it will only ring the extension devices.

It may be best in this case to have the user connecting with a 3CX app which does have the capability of multiple calls.

 

[NSR]

Makes sense, thanks for the info!