forwarding

  1. Forwarding to different extension

    I am trying to forward our front desk phone to another phone in the office when that particular person is away or out of the office. The phone is a T46U. I have tried setting a forward on the phone itself, but incoming calls still ring at the front desk phone and not forward like it is set on...
    • tbc-tech
    • Thread
    • agent extension forwarding call forwarding forward calls forwarding yealink
    • Replies: 6
    • Forum: Yealink

  2. Shown CallerID on inbound calls and forwarding rules

    Hello, we are having 2 different problems regarding the caller ID. When receiving an inbound call on a DID, which has a name assigned, the caller number is shown twice (see picture). The DID is called "Test". When there is no name assigned to the DID, the number is only shown once. Does anyone...

  3. Forward recorded file to mailbox of extension

    Hello, I made a callflow and record an audio file. Afterwards I send it via Mail to a group mail account. Additional to that, i want to sent this audio file to extensions. We want to have the possibilitie to have the audio message on the phone and play it from there. Is there a way to do this...
  4. hostcake

    SIP Trunk Configuration when primary number is forwarded to Call Hero

    An existing 3CX customer has signed up with Call Hero for analytics. I can see in the SIP Trunk config where to forward all calls to the primary trunk DID to the Call Hero assigned number. However when Call Hero re-route the calls back to the second 3CX DID for the customer how can I set those...
    • hostcake
    • Thread
    • call hero forwarding
    • Replies: 3
    • Forum: Other
  5. rjamesm2884

    Forward to Mobile number with announced caller not working

    I'm having trouble with the system forwarding calls to external numbers such as a cellphone. I have included announce called (rebound) it get's the name of the person but then it sends it the extension voice mail. I can see the logs and the outbound call is made, then sends it to the voice...

  6. Distorted Prompt from Call Queue after forwarding from Digital Receptionist

    Imagine the following set-up: People call in to the number 0123456789 Inbound rules forwards this to the Digital Receptionist 111 111 plays the full intro prompt 'Welcome to ABC.com' which takes 5 seconds. 111 forwards to the Call Queue 211 (If no input within seconds: 1 is set to 'Connect to...
    • mftIT
    • Thread
    • call queue digital receptionist distortion forwarding prompts
    • Replies: 24
    • Forum: Phone System / PBX

  7. Firewall Checker Failed (Google Cloud) even with PBX Express Setup(?)

    Hello, I´ve stumbled upon other threads here with people having problems during their firewall test. In the end somebody from the 3CX Support team recommended to use PBX Express - which is exactly what we did but still receive many errors. Please see attached screenshot. Did we do something...

  8. Seeking Guidance on Forwarding Voicemails through WebClient

    Hi all, As above, we are heavy voicemail forwarders in our organization and trying to utilize the Webclient as much as possible (and without having to dial into the voicemail system). Is there an easy way to forward from the Voicemail view in the UI to another extension/mailbox? Regards.
  9. twindscheif

    Possibility to forward to 3CX Contacts in 3CX Mgmt

    Hi there, i would like to have a possibility to add Contacts as fordwarding destinations in 3CX Management in the extensions`section. Currently you can only type the target number manually. A centrally managed Phonebook is existent so it would be nice to have the ability to use it for...
    • twindscheif
    • Thread
    • 3cx management contacts extensions forwarding phonebook
    • Replies: 0
    • Forum: Server
  10. twindscheif

    Default Forward Option or Import/Export-Option

    Hi there, is there an option to define a default forward destination instead of Voicemail for the extensions settings in 3CX Management Console? Alternatively: Is there an option to export forwarding settings and import those? Regards, Thomas
  11. twindscheif

    Forwarding to Contacts

    Hi there, i cannot find an option in forwarding rules section in 3CX Management Console which gives me an option to forward to an company contact. Is there an option to forward to contacts without typing the external number? Regards, Thomas

  12. Solved [SOLVED] Missed Call To IVR To Extension To Voicemail

    That title may be a little confusing, but here is the setup and issue... We have a facility with patient phones/extensions. Those extensions do not have voicemail. We have nurse stations. Those extensions also do not have voicemail. If the nurse station does not answer a call, it redirects to...

  13. Calls not forwarding when busy, line 2 rings

    Hello there, since about two weeks we have the issue that calls are not forwarded anymore when the called extension is busy. The checkbox "accept multiple calls" under forwarding settings is unchecked and it worked before without any changes. Is there any possiblity to forcibly disable all...
    • Realm
    • Thread
    • accept multiple calls additional line busy forwarding line second call
    • Replies: 12
    • Forum: Phone System / PBX

  14. Possible to Ignore Forwarding for specific Ext.

    Hi! Is it possible to set an Extension who can call everytime (also if the destination forward it's calls)? I would need this for an Assistant who should be allowed to call his boss (who don't want to be called by anybody else). Would be great if you can help me. Thanks, tKay
    • tKay
    • Thread
    • forward management forwarding forwardingrules status
    • Replies: 1
    • Forum: Phone System / PBX

  15. Extension Outbound Caller ID after forwarding

    Hi All, I have been searching the forum regarding the Outbound Caller ID that we set for the specific extension will show after Forwarding. I have tested with Forwarding if the Extension set to Do Not Disturb and it will show the Outbound Caller ID that we set to the extension in mobile phone...
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