hosted

  1. No System Owner -- v20 Hosted AI / 16SC Tier

    I'm still working on setup of my environment for a deployment later this summer. While cleaning up a couple test extensions getting the trunk setup, I think I deleted my system owner. Right now, I am the own user on the instance and have "Owner" role, not "System Owner." What can I do to...

  2. Unsupported 3CX Hosted Using Custom Template for Call Coverage Buttons

    I am trying to configure a custom template for a hosted 3CX install, v20 U7, all phones are behind an SBC in the office. There is a receptionist using a Yealink SIP-T46S phone and I am trying to create a custom template, now that they work with hosted 3CX, to configure BLFs for 3 users on their...

  3. Persisting variable between scripts/calls

    We are trying to design a system for a customer where the routing is based on a variable. This variable needs to persist between calls and scripts, this way, one script can set the variable, after which the other script can read the variable. The system is hosted by 3CX. We would preferably...

  4. Upgrade from Self Managed V18 to V20 and Hosted

    Hello, I am going to upgrade 3CX V18, which currently has a self-managed status, to V20, which will be hosted by 3CX. After changing the Fully Qualified Domain Name (FQDN), all phones need to be provisioned again. This process will take time, which I don't have, and the phones systems cannot be...
    • Oveis
    • Thread
    • hosted self managed upgrade
    • Replies: 11
    • Forum: US

  5. 3CX is offline

    We currently have a hosted system. I logged in today and I cannot view my console or access anything. Is 3CX down?

  6. Solved SBC with router phone - router phone option not available

    When I go to add a router phone to a hosted or on premise system (neither seem to work). I go to configure phone but it does not give me the following option after I click add phone it takes me to the 3CX Talk tab I must be missing something. Any thoughts?

  7. On-Prem Topology Idea - Questions Utilizing SD-WAN and On-Prem SIP

    Hello everyone! We are a small IT department relatively new to 3CX and are trying to learn the system as best we can before we have a conversation soon with a local 3CX partner. If its okay, I would like to run our concept by you guys to see if we are on the right track with our thinking. Phones...
  8. opennube

    Solved v20. Having a huge problem with extension going to DND with no user intervention.

    My setup. Brand new installation of v20 on 3CX servers. (mistake? probably). Two offices, one in Miami, one in Orlando with 3CX SBC in each office and most of the desk phones are Yealink 46S phones, except for the conference phones. Users are synced with Office 365. All of them using PWA. There...
    • opennube
    • Thread
    • dnd hosted random v20
    • Replies: 6
    • Forum: Other

  9. Migrate 3CX from AWS to VMware in a Colo

    A partner of ours with multiple 3CX customers hosted in AWS would like to move those VMs out of AWS. Has anyone done a migration like this before? Is it possible? If it is, I'm assuming each VM will be backed up into an ISO file or something like that so that it can be imported on the new...
    • npittman
    • Thread
    • 3cx iso aws export hosted hosted pbx hosting hypervisor migration virtual machine
    • Replies: 1
    • Forum: SMB

  10. BLF to prepend number

    Hello all, Is it possible to setup a BLF which will place a number sequence but not send immediately. I am attempting to setup BLF's which a customer can use as an outbound line in the traditional sense so they can use differnet outbound caller ID's. In essence, select a BLF which will...

  11. Fanvil X6U not associating to HA SBC without reboot

    We have a hosted 3cx instance, with two SBCs running in an HA arrangement. The SBCs failover and stay connected to the PBX fine, but our Fanvil phones do not connect the backup SBC if the primary is taken offline. Is there something I'm missing, or am I seeing some kind of firmware bug on the...
    • slightlyevolved
    • Thread
    • fanvil high availability hosted sbc sbc cluster x6u
    • Replies: 3
    • Forum: Fanvil

  12. Multiple failed authentication timeouts from various IPs.

    We are trying to find ways to harden our hosted 3cx. We have had weeks now of " The IP has been blacklisted Reason: too many failed attempts." We are wondering if there is a way to have our public IP cycled or for additional hardening measures to take to prevent this from happening. Thanks,

  13. T46S W/Expansion Modules resetting the Expansion Modules very few weeks.

    I have a hosted 3cx pro that is running. The expansion module configuration keeps wiping out every few week and then I have to login to every single phone and upload the config file. can someone help me as to what might be going on?
    • sfraz
    • Thread
    • hosted ip phones setting
    • Replies: 4
    • Forum: Yealink

  14. Inbound Calls State Unavailable

    Working with StartupPro hosted trial to evaluate for a business. Inbound and outbound SIP through CallCentric established, and the DID is an assigned local number. Outbound calls work great (aside from having to dial 1 every time), but I keep getting an unavailability message when calling into...
    • kstreet77
    • Thread
    • hosted inbound startup startuppro unavailable
    • Replies: 1
    • Forum: SMB

  15. How to disable email notifications in STARTUP PRO hosted ?

    Hello, I would like to disable the email notification that every user belonging to a ring group (ring all) receives when a call is not answered. I'm on 3CX STARTUP PRO hosted version.
    • Rsztd
    • Thread
    • disable email notification hosted pro startup
    • Replies: 6
    • Forum: SMB

  16. Move 3CX instance from on prem (https 5001) to AWS Lightsail

    Good morning, afternoon, evening, night. I have a client that currently has a Debian based 3CX deployment running on premise using the default ports (https on 5001 for example). I need to move this instance to an AWS Lightsail instance. I've only deployed new instances in the cloud before, and...
  17. Aaronb160

    Solved Hosted vs On premise

    Hello all, there is a few questions that bug me as I’ve looked into hosting. I only install on-premise 3cx systems however, I would like to host a few systems because I’m interesting recurring revenue. One of the main things I can’t seem to comprehend is how you would go about quoting a hosted...

  18. Solved Polycom VVX BLF Behaviour, Incorrect - Manual Fix for Hosted Instances

    By default 3cx set Polycom VVX BLF to automata, which when pressing the BLF line key immediately transfers active calls to that resource, and if you repeatedly press the BLF key, it will barge you into the call, Which is not a user friendly feature and should not be a default setting for any...
    • Kieron_Voip
    • Thread
    • bug busy lamp fields hosted hosted 3cx ip phone polycom template
    • Replies: 9
    • Forum: Other

  19. Solved 3CX Hosted & Port 5060

    One of the concerns I have utilizing 3CX Hosted is the amount of junk that tries to register to my PBX, despite having set pretty strict auto-blacklist policies. Considering 3CX Hosted does not officially support STUN connections, why even have the port open and the option available? I would...

  20. Solved Manage 3CX Hosted

    Hello, Yesterday I migrated my Azure PBX to 3CX Hosted. Everything was fine, but when the move was done, my trunks stopped working. So, I put my PBX back on Self-Host and remounted it on Azure. For a few hours there was a DNS problem and now instead of the Azure machine answering, the 3CX...
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