inbound calls

  1. John Massari

    Update Import for Trunk DID Numbers to allow Name and Assigned to

    Update Import for Trunk DID Numbers to allow Name and Assigned to, so you do not have to assign each phone number again. You can run an Inbound Rules report and be able to import that csv file into Trunk DID Numbers and allow the Name and Assigned to be imported also. For customers that...
    • John Massari
    • Thread
    • csv did friendlyname did inbond rules import import data imports inbound inbound calls trunk trunk configuration
    • Replies: 0
    • Forum: Other

  2. v20 Call Reports

    In v18, I can create a report showing the total number of missing calls in a week by selecting "ALL" the Call Queues we have and then "Only Unanswered" on the filter. In v20, it seems like I can only do a report on one CQ at a time. Am I missing something? Is there a way to select multiple CQs...
    • cpe90
    • Thread
    • call log call reports inbound calls only unanswered reporting v20
    • Replies: 4
    • Forum: SMB

  3. Unable to get inbound calls - Call could not be established, Contact Administrator

    Hi I have started using 3CX with Voip.ms as SIP provider. I can do outbound calls to US and Canada but cannot get inbound calls. When someone call my DID, it gives a short 2-3 sec call on my 3CX app and web browser and then it gets disconnected with the error message "The call could not be...
    • gupmukul
    • Thread
    • inbound calls incomming call failure voip.ms
    • Replies: 1
    • Forum: US

  4. I need help on two issues please

    I'm on the 3CX basic plan and have set up SIP truck using CallCentric. I currently have two issues: - I bought a number from Call Centric but when I call it it goes directly to voicemail. Everything on Call Centric appears to be in order and I can call out with no problem - The second issue I...
    • johncw12
    • Thread
    • inbound calls international format outbound calls
    • Replies: 4
    • Forum: SMB
  5. Leo_B

    Inbound Calls - Can't Hear Caller Issue

    Hiya, For the last several days, one of our customers reports 'increasing' number of inbound calls issues - the office staff can hear the callers, but callers fail to hear them. Quite often a bunch of extra calls from customer resolves the problem, and a significant number of calls from outside...

  6. Digital Receptionist Behaviour

    Hello. I'm reasonably new to 3CX, but have lots of experience with other vendor's ip telephony. I'm seeing what looks like strange behaviour to me when trying to use a digital receptionist to answer inbound calls. We want the inbound calls to be automatically answered, and to play just a...
    • JasD
    • Thread
    • auto attendant call routing digital receptionist inbound calls office hours ring group
    • Replies: 2
    • Forum: Phone System / PBX

  7. Solved inbound calls get 'feature not available,...' at random times. Help!

    Hi, Since late we hava a problem with our inbound calls. Everything worked fine until we switched our unifi usg to a udm-pro. At the same time we switched the router our pc with 3 cx crashed. (this was just coincidence and my fault as i mistakenly switched the pc off during a windows update)...

  8. Desk phones not ringing

    Hi, we've just installed a new firewall (new internet service) at our main office, but now we're not receiving calls to our desk phones, we can make outbound calls, it jus the phones don't ring when someone (internal or external) calls our numbers. we've switched to the web client for now as...
    • hawcoit
    • Thread
    • desk phone inbound calls yealink
    • Replies: 5
    • Forum: Other
  9. akjon RooSho

    Different announcements for break time and outside office hours

    Hi, Is it possible to set two different announcements for break time and outside office hours in 3CX inbound calls? All my inbound calls are currently routed to a queue. I was able to set outside office hours voice announcement by sending it to operator's voicemail. but I can't set a different...
  10. cydney

    All Inbound Calls Droping When Answered

    Good morning. I searched around and found a few issues like this but none seemed to work. All of the inbound calls to our office fail on our end when answered. The call just drop like we didn't have a call at all. However on the callers end the phone is still connected but with dead silence...
  11. Mekaeil Andisheh

    inbound calls not connecting - 404

    Hi @YiannisH_3CX According to this Article, we can't find this section in our admin panel, and we have the same problem. please help to solve it. Error Log Message from 3cx: Registration at Skype has failed. Destination (sip:********) is not reachable, DNS error resolving FQDN, or service is...

  12. Creating a Case in SalesForce Cases with incoming call

    Hi everyone! Forgive my ignorance, my team had an idea today that I'd like to explore. We use SalesForce Cases for our client support and a big pain point for us is having to ask for the clients name and business so we can then create a case. Is there a way for an incoming call to create a case...

  13. Inbound Calls Only Ringing once

    Hello anyone that can help me, 2 or 3 of my customers are experiencing this same issue. On inbound calls the phone will only ring once the jump to the next step in the call flow whether it is voicemail or another extension. This issue only happens on Monday, by Tuesday it has resolved itself...
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