inbound

  1. Feature not available. Professional or Enterprise license key required. Contact your administrator

    Hello, Need assistance with an issue on new 3CX system. Outbound calls are working correctly, but inbound calls fail. When calling the caller hears the following announcement: "Feature not available. Professional or Enterprise license key required. Contact your administrator." System is...
    • Alexp
    • Thread
    • call inbound problem
    • Replies: 9
    • Forum: 4SC
  2. John Massari

    Update Import for Trunk DID Numbers to allow Name and Assigned to

    Update Import for Trunk DID Numbers to allow Name and Assigned to, so you do not have to assign each phone number again. You can run an Inbound Rules report and be able to import that csv file into Trunk DID Numbers and allow the Name and Assigned to be imported also. For customers that...
    • John Massari
    • Thread
    • csv did friendlyname did inbond rules import import data imports inbound inbound calls trunk trunk configuration
    • Replies: 0
    • Forum: Other
  3. zahir sirag

    3CX checking DIDs with call script or CFD custom MOH

    Hello, I need to create a script similar to https://www.3cx.com/blog/call-flow-scripts/call-routing-did The issue I’m facing is the following: when I check the number and transfer the call to the extension, no audio is played until the extension answers. Instead, I would like the file...
    • zahir sirag
    • Thread
    • call flow call script cfd did direct did inbond rules did logic inbound onhold usprog
    • Replies: 3
    • Forum: Call Flow Designer

  4. inbound call get called DID

    Hi, Is it possible to display the DID in the phone apps that the caller of an inbound call has dialed. Or even better the queue this DID is connected to? And also add it into the email template of a missed call? This would be great for my colleagues so they can see immediately who the caller...
  5. Alex Nicoletti

    SMS Timestamp Showing Incorrectly

    We are using SIPTRUNK / SIP.US for our sip trunk and have configured their SMS. Messaging is flowing properly overall, but we are having issues with the timestamp of the messages. SMS messages come in as GMT time, while MMS messages come in with the proper timezone information. I did a few tests...

  6. Inbound calls getting fax tone.

    Outbound calls are working fine. Inbound calls are going to what sounds like a fax handshake tone. As I understand startup has no faxing capabilities (so there's nothing for me to disable), and I am unable to see any logs. I do see that the system is receiving the phone call and routing it to...
    • HumblePuffin
    • Thread
    • call fax inbound startup
    • Replies: 1
    • Forum: SMB
  7. Megamuch

    inbound rules vs siptrunk routing ?

    SO I just noticed something weird which I don't quite understand. Traditionally when creating a new trunk it is by default routed to admin. Then usually I go into the inbound rules and setup the configuration for the DID, in this case I want to point it to a CFD app which we use for many...

  8. Inbound Calls State Unavailable

    Working with StartupPro hosted trial to evaluate for a business. Inbound and outbound SIP through CallCentric established, and the DID is an assigned local number. Outbound calls work great (aside from having to dial 1 every time), but I keep getting an unavailability message when calling into...
    • kstreet77
    • Thread
    • hosted inbound startup startuppro unavailable
    • Replies: 1
    • Forum: SMB

  9. Call Queue Working, But not when assigned to Inbound Rule

    Hi guys, we just recently upgraded to latest 3cx version 18.0 Update 5 (Build 418). Unfortunately, we're having issues with call forwarding from inbound rules to mobile. Kindly see call logs below. Call log when calling call queue directly. Call is redirected to mobile as intended. (Successful)...

  10. Ability to pickup call outside of office hours or holidays

    Hi all. Is there a way to pickup a call, even if the phone is set to out of office or to holiday? For a better understanding: In office routing: DID > Ext. 200 > after 20 sec > Ext. 100 (central phone) Out of office: DID > Ext. 200 > after 10sec > Ext. 150 (Dig. Receptionist) (or call flow)...
  11. NicholasBarnes

    Force call recording for queued calls

    Hi, We have a customer who is obliged to record all calls. Their business regulations (they are bound by the Financial Conduct Authority in the UK) say, "A firm must take all reasonable steps to record telephone conversations..." (see https://www.handbook.fca.org.uk/handbook/SYSC/10A/1.pdf...

  12. Unsupported Can´t Receive Inbound Calls

    I have a generic Sip Trunk, i can make calls to the outside using outbound rules, but when someone tries to call me there is no signal. Looking at the .pcamp file that i capture with the 3cx Management Console, i can see that the SIP Trunk makes an invite, but our 3cx Client does not respond...

  13. Twilio - 500 Server Error when replying in an existing SMS chat

    Hi, I am having an issue receiving SMS messages. I have connected my account with Twilio and I am able to send messages but unable to receive them. I see an older post this year with the same issues but there wasnt any solution or follow up to the thread...
  14. MidiTélécom

    Replicate hours set for the others days (Office hours)

    Hi, I was talking with another reseller (@aws2p) that when we are setting Office hours, we need to set it one by one and most often of the times, it will look like this : Same hours for monday to friday. So we come up to idea that a "copy" button will be nice. We set hours for monday, then...
    • MidiTélécom
    • Thread
    • holiday holidays hours inbound office hours set
    • Replies: 0
    • Forum: Server

  15. Solved Config file for inbound SIP trunk from DIDww

    Hi Having done config of a new 3CX system on my own hosted system, I had no problem to configure outbound SIP trunks to DIDww without problems by myself but fos inbound trunk it was more difficult as DIDww is not listed as supplier in 3CX. When you create the inbound SIP trunk in 3CX, use the...
    • vincen
    • Thread
    • didww inbound sip trunk xml
    • Replies: 3
    • Forum: Other

  16. Sip Trunk DID setup

    Hi all. I have a sip trunk with DID numbers 3000-3099 and the carrier sends 4 digits. My extensions are also 4 digits in length and they are numbers 3000-3099. The trunk also has a main number 5743321. I am lost on the configuration. Please assist. Do I do the following steps and it works? 1...
    • Gurei123
    • Thread
    • ddi did inbound incoming sip trunks
    • Replies: 5
    • Forum: Other

  17. Cannot receive inbound calls - Flowroute

    Hi All, I am working on setting up 3CX system in a cloud (azure) and currently having some issues with inbound calls. We are using flowroute as our sip provider. Outgoing calls work and audio comes both ways. However, the inbound call to DID gets dropped. I pulled networking packets to see...

  18. DTMF system not working

    Hi! We've set up 3CX with a Twilio integration. Inbound calls are working so far, except for the part where we need to use DTMF to transfer calls to extensions. So, we set up a digital receptionist that asks for an extension number, but it's not answering to the DTMF tones input. Funny enough...

  19. Solved Grandstream GXW4104 Configuration Issues

    Hello, 3CX noob here. I'm having issues configuring my new Grandstream GXW4104. I can get outbound calls to work, but for the life of me I can't figure out how to get the inbound calls to work properly. I've spent 2 days trying different things, tried several configuration guides, read the...

  20. Problem with inbound calls

    Hello, I found huge issue after reinstall 3cx. inbound call not connecting at all! services down massage show frequently 3CX Service notification Following service(s) were stopped recently: 3CXCallFlow01 3CXQueueManager01 3CXIVR01 3CXPhoneSystem01 3CXTunnel01 NB: i configured with same...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom