Hi all.
Is there a way to pickup a call, even if the phone is set to out of office or to holiday?
For a better understanding:
In office routing:
DID > Ext. 200 > after 20 sec > Ext. 100 (central phone)
Out of office:
DID > Ext. 200 > after 10sec > Ext. 150 (Dig. Receptionist) (or call flow)
Holiday:
DID > Ext. 200 > after 10sec > Ext 160 (Dig. Receptionist or holiday prompt) (or Call flow)
The only option for this is "Available" or "Custom1", but they're both used for other things. And Custom1 can't be set automatically.
I could solve it with a group for every extension, but this is a bit overkill for all of them..
Nice would be for example:
Forwarding Rules > Exceptions
Add a checkbox "after x seconds (ringing)" go to.... (all options)
Or 2 new routing options "out of office" and "holiday"
Or has anyone a better idea?
Thank you.
Is there a way to pickup a call, even if the phone is set to out of office or to holiday?
For a better understanding:
In office routing:
DID > Ext. 200 > after 20 sec > Ext. 100 (central phone)
Out of office:
DID > Ext. 200 > after 10sec > Ext. 150 (Dig. Receptionist) (or call flow)
Holiday:
DID > Ext. 200 > after 10sec > Ext 160 (Dig. Receptionist or holiday prompt) (or Call flow)
The only option for this is "Available" or "Custom1", but they're both used for other things. And Custom1 can't be set automatically.
I could solve it with a group for every extension, but this is a bit overkill for all of them..
Nice would be for example:
Forwarding Rules > Exceptions
Add a checkbox "after x seconds (ringing)" go to.... (all options)
Or 2 new routing options "out of office" and "holiday"
Or has anyone a better idea?
Thank you.
