inbound

  1. kinetix

    "Active Calls" to include "Ring Group" activity

    It would be great to see more detail in "Active Calls". While viewing active calls, if a call is inbound to a Ring Group, only the FIRST Ring Group Member shows on the Active Call List. In reality, there are Active Calls for every Ring Group participant. Several versions back, this was part...
    • kinetix
    • Thread
    • active active calls calls dashboard inbound inbound call license count ring group simultaneous calls
    • Replies: 0
    • Forum: Server

  2. Incoming calls over Bridges towards Main Trunk Number

    Hello, We have 10 3cx servers running the latest version 15.5 SP6 connected with Bridges between one another. Each 3cx has an interconnection with a VoIP or PSTN provider (SIP Trunk) and a Main Line Number. What we need is, when say 3cx-01 calls 3cx-02's Main Number, that call is routed over...

  3. Solved Digit 1 is automatically stripped between Bridges

    Hello, We have a 3cx Bridge connecting two offices (say 3cx-01 and 3cx-02), both located in the US, thus having the E.164 configuration set to U.S. (+1). Let's say that extension 1234 from 3cx-01 is calling extension 2222 on 3cx-02. What user 2222 will see as a display name, will be 234...

  4. Solved Caller display name

    Hello, I need some informations about caller display name. Let's me introduce our call flow: -> External inbound calls are forwared to a ring group of 3 extensions. -> After 15 seconds, if no answer, the call is forwarded to a call queue with all extensions. My problem is that when the call...

  5. How can the Agent see which trunk is calling inbound (Yealink T46G)

    Hi there, we have an 3cx system running with two trunks which belongs to 2 different companies. The Agents works for both companies and should see which trunk/Number was called Trunk 1 (company1) -> Queue with Agents 11,12,13,14,15,16,17 Trunk 2 (company2) -> Call Group with Agent 16,17,18...

  6. Call Announce or Text Display

    Hello all, Was wondering if its possible to setup an announcement or display on the phone screen to show what option a caller has pressed when they first call in. We live in an area with alot of spanish speakers but only some of our employees speak spanish, so we would like to present an...
  7. Gunes Erdemi

    myphone callhistory V14 table

    Hello, We analyze 3cx Postgresql Database, We understand if myphone callhistory V14.calltype is 2; it means inbound. if it is 3 outbound. What does it mean if it is 1?

  8. Solved Incoming calls for all numbers not possible

    Newest Version of 3cx with Sipgate Team and Sipbase Reventix German numbers: If i try to call any number of the trunk I receive the message: There is no connection for the number you have dialed, please contact directory inquiries But if i call from inside to outside this works with the...

  9. Best way to migrate to a new SIP Trunk service

    We are migrating to a new SIP trunk service and wanted to know the "Best Practice" for doing this in 3CX 15.5? Since you cannot have the same DIDs, which we have a lot, configured in both SIP trunks at the same time and we want to minimize the migration time there seems to be 3 options to do...

  10. is it possible to ring the android client separate than desk phone

    I'm wondering if it's possible to ring the android client separate than the desk phone based on some criteria. i have a ring group setup that rings a few extensions at the same time on inbound external calls. some if these extensions are setup with desk phone and mobile clients. some people...
    • Shawn
    • Thread
    • inbound
    • Replies: 3
    • Forum: Android

  11. Solved I can't receive inbound calls

    I've setup the trunk and it's registered, the outbound calls work fine but when i do an inbound call, the telephone doesn't ring. I tried with CloudItalia trunk and works fine all. The trunk that i'm using is TWT.
  12. JCLloyd

    SIP Inbound Stops Working After A Week Or Two

    Our 3CX system can't seem to much more than a week before the system just stops accepting inbound traffic from our SIP provider. I found that I can bounce the "3CXPhoneSystem##" service with associated "3CXQueueManager##" and "3CXIVR##" services preceding it, and the inbound trunks again take...

  13. DDI Range query

    Hello all, I'm back and this time the topic of discussion is the inbound DDI (or DID as its presented here) rules. I've got a SIP trunk setup and have two different DDI ranges with 10 numbers per range. The last 2 digits matching but other than that its seperate area codes and numbers. So I...

  14. Some calls (inbound and outbound) do not have audio (always one way)

    Hi all, lately I am observing that some of the calls (either inbound or Outbound) do not have Audio in one of the directions (it affects always only one of the two directions - sometimes I cannot hear the Person which is outside of our PBX (e.g. on PSTN) - in that case they can hear me ---- or...

  15. Salesforce - creating lead record on inbound call.

    Hi All, I have set up the Salesforce integration so 3CX looks for existing leads and creates a task to log the inbound call on that lead, which works fine. However, is there a way that when an inbound call takes place and a lead record is not found, it creates the task anyway so we can track...

  16. No inbound calls using V15 with Twilio Trunk

    Setting up a new system and extension to extension works fine. Outbound calls work but inbound calls fail. Firewall test passed. Using wireshark, I can see the SIP "invite" from Twilio but 3CX responds with Status-Line: SIP/2.0 407 Proxy Authentication Required. I have read the 3CX - Twilio...
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